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The Education & Service Excellence Intern supports the Patient experience team in fostering a culture of compassion, responsiveness, and extraordinary caring across the organization. This hands-on internship assists with implementing patient experience strategies, responding to patient feedback, and contributing to practice visits. The intern plays a key role in ensuring every patient’s voice is heard and supports the translation of feedback into timely, meaningful action.

As part of a team that partners closely with operational and clinical leaders, the intern will contribute to initiatives that enhance service excellence, strengthen patient feedback processes, and support staff recognition efforts. The role emphasizes a proactive, data-informed approach to improving the patient experience, with responsibilities spanning education, relationship building, and experience trend monitoring.

Key Responsibilities

Education & Service Excellence

+ Learn the Extraordinary Caring in Action (ECA) framework and support its application across departments

+ Assist in the Train-the-Trainer logistics, including preparing materials and coordinating sessions

+ Support tracking, evaluations, and documentation for education sessions and behavioral-based audits.

Patient Relations

+ Learn the full workflow for handling patient concerns, including intake, investigation, and documentation

+ Shadow patient relations staff to observe de-escalation techniques and empathetic communication

+ Assist with tracking trends, preparing monthly summaries, drafting follow-up letters, and organizing documentation to support timely case closure.

Patient Experience Liaison Support

+ Understand leader rounding practices and site readiness reviews used to proactively assess patient experience

+ Shadow practice visits and assist in mapping workflows tied to patient experience

+ Prepare talking points or briefs to support rounding and recognition efforts

+ Support small improvement pilots that reinforce compassionate communication and staff engagement

+ Applicants must currently be enrolled in a full-time accredited public or private College/University

+ Current undergraduate student ideally pursuing a degree in Business Administration, Health Administration, Project Management, Nursing or a similarly related field

+ Be in good academic standing

+ Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship

+ Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident

+ Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)

+ Strong planning, organizational, and detail-oriented work habits

+ Excellent written and verbal communication skills

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

+ Morristown Medical Center, Morristown, NJ

+ Overlook Medical Center, Summit, NJ

+ Newton Medical Center, Newton, NJ

+ Chilton Medical Center, Pompton Plains, NJ

+ Hackettstown Medical Center, Hackettstown, NJ

+ Goryeb Children's Hospital, Morristown, NJ

+ CentraState Healthcare System, Freehold, NJ

+ Atlantic Home Care and Hospice

+ Atlantic Mobile Health

+ Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

+ 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

+ Best Places to Work in Healthcare - Modern Healthcare

+ 150 Top Places to work in Healthcare - Becker's Healthcare

+ 100 Accountable Care Organizations to Know - Becker's Hospital Review

+ Best Employers for Workers over 50 - AARP

+ Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

+ One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

+ One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

+ Official Health Care Partner of the New York Jets

+ NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

+ Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

+ Life & AD&D Insurance.

+ Short-Term and Long-Term Disability (with options to supplement)

+ 403(b) Retirement Plan: Employer match, additional non-elective contribution

+ PTO & Paid Sick Leave

+ Tuition Assistance, Advancement & Academic Advising

+ Parental, Adoption, Surrogacy Leave

+ Backup and On-Site Childcare

+ Well-Being Rewards

+ Employee Assistance Program (EAP)

+ Fertility Benefits, Healthy Pregnancy Program

+ Flexible Spending & Commuter Accounts

+ Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.