• Senior Agent for Driver Licensing

    City of New York (New York, NY)


    Job Description

    The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

     

    TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Senior Agent within the Licensing and Standards Division, the selected candidate will be a key part of that change.

     

    Under the direction of the Supervisor of Driver Licensing, with limited latitude for independent initiative and judgment, the successful applicant will perform responsible work in the implementation, coordination, monitoring and execution of Driver Licensing Services.

     

    Responsibilities include generating, setting up, and saving reports from Power BI and NAU to distribute work assignments to staff throughout the day; actively monitoring incoming email and assigning work accordingly; preparing and sending the daily Driver Unit Update and Daily Staff Work Assignment reports; managing the service window when necessary and assisting staff with window operations; troubleshooting issues reported at the window or through supervisors; supporting staff development by assisting with training new employees and updating current staff on new processes; and serving as a liaison by reporting system issues to supervisors and I.T. and communicating staff-related concerns to supervisors.

    To Appy:

    Please go to cityjobs.nyc.gov and search for Job ID# 760705 or click the "Apply" button below.

     

    SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

     

    APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

    Work Location:

    Long Island City, NY

    COMMUNITY ASSOCIATE - 56057

    Qualifications

    Qualification Requirements

    1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

    2. Education and/or experience which is equivalent to "1" above.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 51,227.00

     

    Salary Max: $ 60,000.00