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Job Description

The primary purpose of this position is to facilitate high-quality activities-based live workshops for GFiber service technicians. The position will provide classroom instruction to students through lecture, demonstration, and hands-on activities exercises, responding to questions and testing. This position will conduct classes in the GFiber office in their respective market but will travel as needed to train in other GFiber markets.

The ideal candidate will be an experienced trainer with a solid understanding of fiber optic networks, direct experience with job-related activities (splicing and fusing, testing and troubleshooting), and reside in the identified GFiber market (i.e. Austin, Kansas City).

Key Responsibilities:

-Assist new hires in developing the fundamental skills required to serve as a plant maintenance technician or fiber optic installer

-Instruct fundamental principles of fiber optic technology, including installation, cable termination, splicing and fusing, and using the testing equipment to troubleshoot transmission issues

-Teach fundamental safety protocols and perform hands-on labs working with fiber optic cables and equipment such as a fusion splice

-Conduct hands-on activities working with industry-recognized equipment

-Maintain accurate records of student attendance and performance

-Maintain a lab area that is safe and clean

-Follow all OSHA rules regarding a safe workplace

Ensure understanding of policies and procedures required by GFiber

-Travel to GFiber offices to conduct workshops as needed (approx 20% travel)

-Participate in job shadowing of current PMTs or installers

Work closely with cross-functional teams, including educators, developers, and project managers, to ensure timely delivery of high-quality learning solutions.

-Manage multiple projects simultaneously, ensuring adherence to deadlines and project requirements.

-Perform other related duties and responsibilities as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications:

-Five years of related experience in fiber optic network installation or maintenance

-One or more years of experience as a trainer

-Experience with relevant industry equipment (e.g. Sumitomo fusion splicer, Exfo OTDR)

Fiber Optic Association (FOA) Certified Fiber Optic Technician certification or equivalent

-Excellent communication and collaboration skills, works effectively in a team environment

-Highly organized and detail-oriented, manages multiple projects and meets deadlines