• Call Center Rep

    Insight Global (Rotterdam, NY)


    Job Description

    Insight Global is seeking a Customer Service Call Center Representative for our client in Schenectady, NY.

     

    As part of our team, a Customer Service Representative/Dispatcher will take incoming calls and make outgoing calls. You would be responsible for scheduling appointments, confirmations, and follow up calls. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

    Specific duties include:

    • Providing our customers with an exceptional customer service experience

    • Answering incoming calls

    • Making outgoing calls

    • Scheduling appointments

    • Assisting with customer retention

    • Working with all departments to ensure timely resolution of customer issues

    • Presenting service agreements and options

    • Resolving customer issues

    • Data entry

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -Call Center Experience

     

    -Ability to handle un-happy customers and difficult personalities

     

    -Detail oriented and motivated

     

    -excellent communication skills and active listening skills -dispatch exp

     

    -exp in similar construction or home services industry