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Position Description:

Our Field Service Coordinators employ their technical and customer service experience by collaborating with healthcare professionals and technicians. This opportunity supports scheduling needs for field service personnel performing preventative maintenance in various healthcare related facilities. This role is anticipated to work 30-40 hours per week on average, working remotely from home.

Responsibilities:

+ Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers’ preventative maintenance needs are completed on time, successfully, and in a manner consistent with organizational goals

+ Contact healthcare and customer facilities to coordinate assignments for supporting field team members

+ Collaborate with technicians and local field team members for scheduling purposes.

+ Manage customer expectations of product and services

+ Demonstrate a proactive approach to identify risks to project success and appropriately manage / escalate project issues or risks

+ Maintain accurate and timely documentation related to project needs

Job Requirements:

+ High school diploma or equivalent required

+ Previous field service coordination, scheduling, project coordination, customer service or dispatch experience required

+ Ability to work independently and in a team environment and engage / escalate to team leadership for sophisticated solving and resolution of issues as needed required

+ Must be able to work within defined processes and methodologies with minimal degree of supervision

+ Must maintain and comply with quality and compliance policies and regulations in documentation and communication

+ Technical experience is a plus, experience with MS Office is required

+ Strong verbal and written communication skills required

+ Must be located within the United States and have access to home internet.

This position is a great growth opportunity as a next career step into field service coordination, while working alongside a leading medical device company.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is 27.00 - 30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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