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Customer Service Representative

**Location:** Chippewa Falls, WI

**Schedule:** 1 st shift, Monday-Friday

**Compensation:** $23-$25/hr

Summary:

Kelly is seeking a **Customer Service Representative** to support operations in a dynamic manufacturing environment. Reporting to the Customer Service Supervisor, you’ll act as a key liaison between customers, production, and internal teams—ensuring on-time product shipments and high-quality service. If you thrive on building strong relationships, managing multiple priorities with accuracy, and solving problems in a fast-paced setting, we want to hear from you!

Key Responsibilities:

+ Communicate proactively with customers and production teams to ensure timely shipments and resolve issues.

+ Accurately process hardcopy purchase orders and part releases.

+ Build and maintain positive working relationships with internal and external clients.

+ Collaborate with various departments to coordinate activities as needed.

+ Utilize reporting tools to manage and monitor customer requirements.

+ Maintain up-to-date and accurate customer data.

+ Stay informed with customer-specific requirements and systems.

+ Apply working knowledge of internal ERP systems to complete tasks efficiently.

+ Reconcile discrepancies with manufacturing cells and ensure issues are resolved promptly.

+ Coordinate expedited shipments in response to customer requests.

+ Successfully manage multiple tasks and shifting priorities as assigned.

+ Perform other duties as required.

Qualifications:

+ Associate’s degree in administration, Manufacturing, or related field, OR equivalent education and experience.

+ 1-3 years’ customer service or sales experience in a manufacturing or related environment.

+ Detail-oriented with strong organizational and communication skills (verbal and written).

+ Proven ability to work with customers, use computers, and coordinate multiple tasks.

+ Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

+ Strong work ethic, reliability, and ability to work independently or as part of a team.

+ Self-motivated, flexible, and adaptable to changing daily responsibilities.

Ability to read and interpret part drawings is preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.