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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Operator, Switchboard position exists to perform diversified tasks associated with providing company switchboard services, using a wide range of procedures; refers only specific, unusual problems to supervisor.

Essential Duties/Responsibilities:

+ Routes a high volume of the domestic/international, conference, and ministry information calls that are channeled through the switchboard

+ Utilizes a thorough working knowledge of ministry policies and procedures when dealing with switchboard operations, such as releasability of information, following guidelines, and corporate restrictions

+ Answers all kinds of questionable/crisis calls

+ Routes or resolves all inquiries, using the proper tone, manner, and skill

+ Answers incoming calls; transfers caller to requested person, department or extension

+ Determines callers’ needs or purpose of call

+ Assists public in locating personnel

+ Answers all information number inquiries

+ Executes overhead paging announcements

Other Duties/Responsibilities:

+ Performs other duties as assigned

Working Environment/Physical Requirements:

+ Office environment

+ Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

+ Articulate; patient; flexible

Knowledge/Experience:

+ High school diploma or equivalent

+ 3 - 12 months experience with telephone switchboard

+ Working knowledge of FOF mission, philosophy, values, and objectives

Skills, Abilities, and Special Talents/Gifts:

+ Requires proper telephone etiquette, tact, a pleasant voice, and the ability to communicate verbally

+ Ability to resolve crisis situation calls in the proper manner

+ Good grammar and diction

+ Ability to troubleshoot computer issues from home

+ Working knowledge of company software such as e-mail, Microsoft Word, Excel, Infocus, and FOF website

+ Ability to type 35 wpm

Pay Range: $15.00 to $17.00

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by December 17, 2025 However, this posting will remain open until filled.

+ The potential employee start date is January 5, 2025 .

Posting date: December 8, 2025

Un-posting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Hourly