• Client Success Manager

    Robert Half Office Team (Carlsbad, CA)


    Description

    A growing technology solutions company in Carlsbad is seeking an engaging, strategic, and relationship-focused Client Success Manager to serve as a trusted partner to key accounts. This individual will lead client onboarding, manage long-term relationships, and ensure successful adoption of the company’s products and services.

     

    The ideal candidate is someone who enjoys building rapport, solving complex business challenges, and communicating confidently with both technical and non-technical stakeholders. The role requires strong presentation abilities, high emotional intelligence, and the capacity to oversee multiple client portfolios simultaneously.

     

    • Key Responsibilities

    + Serve as the primary point of contact for assigned client accounts, ensuring long-term satisfaction and retention.

    + Lead onboarding meetings, product walkthroughs, and quarterly business reviews.

    + Build strong, positive relationships with key client contacts at all levels—including executives, managers, and frontline users.

    + Monitor client engagement metrics, analyze product usage patterns, and identify opportunities for optimization.

    + Work closely with technical teams to resolve escalations, deliver enhancements, and support client goals.

    + Prepare and deliver client presentations, training sessions, and performance reports.

    + Maintain detailed documentation of interactions, updates, and follow-up tasks.

    + Identify potential upsell or renewal opportunities and collaborate with the sales team.

    Requirements

    + Bachelor’s degree strongly preferred; Master’s degree a plus

    + OR high school diploma + 5+ years of experience in sales, account management, or client success

    + Exceptional written and verbal communication skills

    + Strong presentation and public speaking skills

    + Ability to build long-standing client relationships with professionalism and consistency

    + Experience in a SaaS, customer-facing, or client-centric environment is highly beneficial

    + Tech-savvy, organized, and comfortable managing large books of business

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .