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Program Enrollment and Support Specialist

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) • Child Care Council

Job Type

Full-time

Description

Position Data:

Grade: 6 Non-Exempt X

Reports to: LE Coordinator

Basic Function or Position Summary:

Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community.

Full-Time

$18.44 /hour 35 hour/week

Security Clearance:Level 1

Requirements

Position Responsibilities and Specific Duties:

+ Maintains knowledge of services, regulations, program contracts, mandates, and deliverables

+ Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers.

+ Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks.

+ Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS)

+ Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database.

+ Meets all legally exempt contract performance standards and timelines.

+ Facilitate Legally Exempt quality improvement initiatives

+ Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers

+ Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations

+ Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations

+ Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS.

+ Stays current with NYS regulations and childcare best practices.

+ Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers

+ Participates in outreach efforts to inform the community about the Child Care Council and its services.

+ Assists in collecting feedback and data to inform agency services assessment

+ Support CACFP and Summer Food Programs

+ Provide reception coverage as needed

+ Promotes agency mission.

+ Maintains confidentiality and complies with the code of ethics.

+ Maintains consistent professional customer service.

+ Job performance incorporates integrated service delivery model while promoting self-sufficiency.

+ Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Chautauqua Child Care Council Staff

B. External: Childcare providers, Local Department of Social Services, New York State Office of Children and Family Services, USDA Child and Adult Care Food Program, Community Businesses and collaborating partners

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: None

Organizational Responsibilities:

+ Participates in staff focus groups

+ Assist in development for public relations materials

+ Assist in public relations presentations and displays

+ Assist in maintenance of best practices standards for CCR&R

+ Adheres to all policies and procedures

+ Gathers appropriate documentation and tracks outcomes

+ Participates in organizational committee structures as appropriate

+ Participates in organizational and divisional management systems

Knowledge, Skills Required:

+ Associate degree in Business, Human Services preferred, HS diploma GED required

+ 3 or more years of experience working in a detailed oriented customer service position

+ Ability to receive and convey detailed information

+ Bi-lingual (Spanish & English) preferred

+ Excellent customer service skills

+ Extremely detail-oriented, with strict attention to required task deadlines

+ Exemplary organizational and file/ document maintenance skills

+ Ability to work as part of a team but also self-reliant in initiating and completing work independently

+ Strong organizational written, verbal, and interpersonal skills

+ Strong computer skills

Physical:

+ Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

+ Must be able to provide consistent even tempered customer service at all times

+ Valid Driver’s license

+ Authorized Driver of a COI Vehicle

+ Pre-employment drug and alcohol testing required

+ Reliable transportation

+ Ability to travel throughout the county

+ Works compassionately with a diverse population