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Tenancy Support Specialist

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.

We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.

HRDC exists to instill hope, develop resources, design solutions, and change lives.

We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 12/8/2025

Full-Time/Part-Time Full-Time and/or Part-Time

Exempt/Non-Exempt Non-Exempt

Location Warming Center - Bozeman

Description

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Section I: Position Details

Job Opening Date:December 8, 2025

Job Status: This is a contract position through June 30, 2026. There is potential to extend, based on funding availability.

Schedule:Hours per week will vary from 20-40 hours. Afternoon & Evening availability is required.

Wage:$24.00/hour

General Summary:This position provides holistic, person-centered housing navigation and tenancy support services to individuals and households seeking assistance through a variety of HRDC programs. This position supports participants in achieving stability and overall well-being through individualized service planning, connection to supportive and community-based resources, and partnerships with landlords, employers, educational institutions, and service providers. The role combines direct case management, resource coordination, and tenancy or goal-based support to promote long-term stability, independence, and self-sufficiency while ensuring compliance with applicable federal, state, and agency requirements across all funding sources.

Disclaimer:This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.

Primary Job Duties and Responsibilities

1. Supportive Services & Housing Navigation (30%)

+ Conduct holistic assessments to identify participant strengths, barriers, and service needs.

+ Develop and implement individualized service plans focused on income, health, housing, education, and employment goals.

+ Provide ongoing support, advocacy, and coordination to connect participants with income supports, healthcare, behavioral health, education, workforce, and other community resources.

+ Apply a person-centered, trauma-informed approach that promotes dignity, stability, and self-sufficiency.

+ Collaborate with internal teams and community partners to ensure coordinated, equitable, and holistic service delivery.

2. Tenancy Support Services (30%)

+ Assist participants with obtaining and maintaining stable housing through searches, applications, and move-in coordination.

+ Create and monitor housing stability plans aligned with participant goals and funding requirements.

+ Educate participants on tenant rights, lease responsibilities, household budgeting, and communication with landlords.

+ Conduct home visits and follow-up to assess progress, identify needs, and address issues early to prevent eviction or loss of housing.

+ Facilitate mediation or problem-solving with landlords and property managers to support ongoing tenancy.

+ Strengthen partnerships with landlords, property managers, and housing providers to expand affordable and stable housing options.

+ Promote long-term stability by connecting participants to ongoing supports and community networks.

4. Data and Compliance (30%)

+ Maintain accurate, timely case notes and documentation in accordance with HRDC and funding requirements.

+ Collaborate with the Compliance team to ensure adherence to all statutory, regulatory, and program standards.

+ Complete required documentation and verifications when applicable

+ Ensure data accuracy and readiness for internal and external monitoring or audits.

4. Team Collaboration and Professional Development (10%)

+ Participate in team meetings, case conferences, and cross-department collaboration to improve service coordination.

+ Engage in professional development and training to maintain best practices and compliance with program and agency standards.

+ Contribute to a positive, supportive, and solutions-oriented team environment.

Program Philosophy and Service Delivery:

+ Emphasizes empowerment, autonomy, and accountability in all interactions.

+ Supports individuals in developing personal plans for belonging, well-being, meaning, and purpose.

+ Demonstrates respect, empathy, and professionalism in all customer and partner interactions.

Cultural Awareness:

+ Understands and connects with customers from diverse socio-economic, cultural, and ethnic backgrounds.

+ Ensures equitable access to internal and external community resources.

+ Promotes an inclusive and respectful service environment for all.

Safety & Wellness:

+ Promotes wellness, safety, and dignity for all customers and staff.

+ Delivers services in a manner that upholds neutrality and inclusion regardless of faith, belief, cultural background, or personal identity.

+ Ensures equitable access to programs and resources for all eligible participants.

+ The person in this position complies with HRDC safety policies, procedures & guidelines; participates in safety training & drills as required; Reports unsafe conditions, incidents or near misses immediately; takes proactive steps to ensure the work area is clean and safe at all times.

Customer Boundaries:

+ Balances empathy with professionalism, maintaining clear and healthy boundaries.

+ Models respectful communication and accountability to build trust and effective customer relationships.

Travel:

+ This position may serve customers across HRDC’s service area, including use of personal vehicle

+ This position requires the incumbent to occasionally transport customers to appointments using agency vehicles.

Language Skills:

+ Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities

+ Ability to effectively disseminate information about HRDC and community programs.

+ Bilingual preferred

+ Ability to utilize interpretation and translation services

Mathematical Skills:

+ Basic math skills, including the ability to calculate annual household income

Reasoning Ability:

+ Ability to solve problems and make decisions with limited standardization

+ Ability to interpret program manuals, guidelines, and procedures

+ Ability to collect and analyze data, establish facts, and draw valid conclusions

Confidentiality:

+ This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position may have access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.

Computer Skills:

+ Proficient in navigating spreadsheets, multiple databases, email, calendar

+ Willingness to learn new software systems

+ Comfortable with Microsoft and Google operating systems

Drivers License:

+ Valid State Driver License required

+ Reliable vehicle and appropriate liability insurance are required

Licenses or Certifications that would be useful but are not required:

+ CPR and First Aid

+ Trauma Informed Care

+ Mental Health First Aid

+ SOAR

+ HUD Counselling

Other Required Knowledge, Skills, or Abilities:

+ A consistent work schedule and regular attendance.

+ Strong attention to detail and organizational skills.

+ Effective communication and interpersonal abilities.

+ Knowledge of local community resources and partner agencies.

+ Ability to work independently and collaboratively across teams.

+ Professional and positive representation of HRDC’s mission and values.

Essential Physical, Mental and Emotional Requirements of this position.The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

+ The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

+ The incumbent must demonstrate resilience under frequent interactions with customers experiencing trauma, mental and emotional burdens.

Education and Experience:

+ Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred, or comparable life/work experience.

Supervision Received:

+ Operates under general supervision following established policies and procedures.

+ Exercises judgment in prioritizing workload and managing daily workflow.

Supervision of Others:

+ None.

Financial Responsibility:

+ Responsible for accurate documentation, coding, and billing of services as required by funding sources, in collaboration with the Compliance team.

Personal Contacts:

+ Daily contact with customers and community members.

+ Regular collaboration with HRDC program managers and leadership.

+ Frequent communication with partner agencies and service providers.

+ Occasional contact with funders and auditors for data and compliance purposes.

Working Conditions:

+ Primarily office-based with regular field work and travel between sites.

+ Regular exposure to customers experiencing crisis or instability.

+ Occasional exposure to adverse weather during outreach or home visits.

Compliance Accountability: The incumbent is responsible for ensuring that all services and activities are carried out in accordance with applicable local, state, and federal laws, as well as agency policies and funding requirements. This includes adherence to evolving federal Executive Orders, program guidance, and documentation standards to ensure HRDC’s continued eligibility for funding and partnership.

This position is currently accepting applications.