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The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Position Now Available: Retail Training Specialist

Overview

Our Retail Training Specialist helps teach individuals with disabilities the skills needed to obtain and maintain entry-level employment in the retail industry.

Shift: Mon – Fri, 8am-4:30pm

Pay rate: $19 – 23.75/hr. based on experience

Key Duties

+ Develops and implements curriculum and lesson plans focused on retail-related competencies and workplace readiness

+ Deliver differentiated instruction tailored to group and individual learning needs.

+ Support individuals in developing workplace behaviors, communication, and problem-solving skills.

+ Act as a liaison between The Arc Erie County’s retail program and community retail partners to enhance opportunities for participants.

Qualifications

+ Bachelor’s degree plus 1-year experience in a retail or vocational training environment

OR

+ Associates degree plus 3 years’ experience in a retail or vocational training environment

OR

+ High school diploma plus 5 years’ experience in a retail or vocational training environment

Perks

+ Affordable Benefits (Medical, Dental & Vision)

+ Great Work-Life balance

+ On the job paid training

+ On-demand pay

+ 403b w/ employer contribution

+ Immediate PTO

Job Description

Job Title:

Retail Training Specialist

Department:

Vocational and Employment Services

Job Grade:

3

Position Summary:

The Retail Training Specialist is responsible for teaching individuals with disabilities the skills needed to obtain and maintain entry-level employment in the retail industry. This position develops and implements curriculum and lesson plans focused on retail-related competencies and workplace readiness. The Specialist also serves as a liaison between The Arc Erie County New York’s Specialized Workforce Training Center and community partners to expand training and employment opportunities. The Specialist provides individualized or group instruction, serving as a role model, mentor, and coach to support participants in reaching their vocational potential. Work assignments may vary across multiple sites throughout Erie County .

Reporting Relationship:

The Retail Training Specialist reports directly to the Coordinator of the Specialized Workforce Training Center.

Job Duties and Responsibilities:

+ Provide instruction and hands-on training in retail-related skills, including customer service, cash handling, merchandising, stocking, and store maintenance.

+ Support individuals in developing workplace behaviors, communication, and problem-solving skills.

+ Design and implement curriculum for entry-level retail positions.

+ Deliver differentiated instruction tailored to group and individual learning needs.

+ Maintain accurate documentation, including attendance, participant progress, and billing records.

+ Collaborate with instructors and program staff to implement individualized training plans.

+ Foster the integration of individuals into work environments using positive reinforcement and natural support.

+ Promote a safe, inclusive, and motivating learning atmosphere.

+ Act as a liaison between The Arc Erie County’s retail program and community retail partners to enhance opportunities for participants.

+ Assist with developing and maintaining new community partnerships in the retail sector.

+ Participate in case conferences, staff meetings, and professional development activities.

+ Provide feedback and recommendations to supervisors regarding curriculum adjustments or instructional strategies.

+ Ensure the cleanliness, organization, and safety of all training areas.

+ Perform other related duties as assigned.

Qualifications and Education Requirements:

Bachelor’s Degree PLUS one year of full-time experience in a retail or vocational training environment.

OR

Associate’s degree PLUS three years of full-time experience in a retail or vocational training environment.

OR

High school diploma PLUS five years of full-time experience in a retail or vocational training environment.

PLUS

One year full-time direct service experience working with individuals with a disability is preferred.

Have experience as an instructor of a retail or vocational program and have high degree of technical ability to relay information in a manner that provides a positive learning experience and instills a passion for the profession. Possess the administrative and technological skills adequate to build course materials and have the ability to demonstrate concern and sensitivity toward culinary trainees and their individual needs and learning styles.

Must be Multi-Media First Aid Certified or receive certification within ninety (90) days from the date of hire.

Must have a valid NYS Driver’s license, approved driving record and reliable transportation to all parts of greater Erie County area.

Essential Job Functions:

+ Physical demands and Exposure Risk outlined on attached form (A)

+ Mental Requirements :

The ability to read, write, analyze, be perceptive/comprehensive, show good judgment & decision-making skills, be skillful in creative problem solving, basic math skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines; accordingly, available to work flexible hours.

+ Human Relations Skills :

The ability to communicate with individuals in a positive manner demonstrates the ability to serve as an appropriate role model to program participants and co-workers. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.

Agency Principles:

+ All staff members will assure and demonstrate the promotion of fundamental rights and protection for the people that we support. These include practices that always treat people with dignity and respect, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural support, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.

+ Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues, and members of our community.

+ Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act.

The Arc Erie County New York retains the right to change this job description at any time.

•The Arc Erie County New York is an Equal Opportunity Employer”

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job Details

Job Family Arc Erie

Pay Type Hourly

Hiring Min Rate 19 USD

Hiring Max Rate 23.75 USD