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Ambulance Transportation Division Manager

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Ambulance Transportation Division Manager

Salary

$104,877.00 - $157,315.00 Annually

Location

85 E. Civic Center Drive, AZ

Job Type

Full Time

Job Number

26-0125

Department

FIRE DEPARTMENT

Opening Date

12/08/2025

Closing Date

12/22/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Ambulance Transportation Division Manager . With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.

The Ambulance Transportation Division Manager manages and expands the Fire Department's Ambulance Transportation Division with focus on superior customer service and performance. Develops strategic initiatives, negotiates partnerships, ensures regulatory compliance, and builds sustainable transportation operations. The primary job duties of this position include:

Business Development & Financial Management:

+ Develop strategic plans to expand transportation services and efficiency

+ Develop and monitor budget; manage revenue cycle operations and billing practices

+ Monitor revenue streams and other key performance indicators (KPI)

+ Prepare financial forecasts, variance reports, and performance dashboards

+ Build relationships with key stakeholders including hospitals, insurance providers, and healthcare networks

Operations & Compliance:

+ Monitor service delivery to ensure the highest internal and external customer service

+ Design scalable operational systems and service delivery models

+ Ensure compliance with AZDHS, CMS, and all regulatory requirements

+ Implement quality assurance programs for patient care and billing

+ Monitor response times and recommend deployment improvements

+ Oversee ambulance inspections, Certificate of Necessity renewals, and other regulatory reporting

Recruitment, Hiring & Training:

+ Lead recruitment and hiring of qualified paramedics and EMTs

+ Develop and oversee orientation and training programs for new hires

+ Ensure new employees meet all certification and competency requirements

+ Transition trained personnel to Captain/Company Officer for field supervision

Leadership & Performance Management:

+ Supervise administrative/professional staff

+ Establish performance standards and operational metrics

+ Analyze data and prepare reports reflecting on overall performance

+ Develop KPIs aligned with department strategic objectives

KNOWLEDGE, SKILLS, AND ABILITIES

Revenue cycle management; business development and strategic planning; CMS and AZDHS compliance; financial analysis and budget development; contract negotiation; EMS protocols and reporting systems; NFPA, NHTSA, and AZPIERS standards; recruitment and training program development; data analytics and KPI development; stakeholder engagement.

About You

At Team Gilbert , we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

Education: Bachelor's degree in medical, business, or public administration; Master's preferred

Experience: 5 years EMS/ambulance experience with operational performance metrics; 3 years supervisory experience.

Certifications: Valid Arizona driver's license; CACO, CAPO, and CAFO within 12 months

Desirable Requirements: Current Arizona Paramedic, RN, or LPN license and minimum of 5 years clinical experience in that discipline

Requirements: Cannot be on OIG exclusion list

AT-WILL/FLSA STATUS: This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation.

ON-SITE/HYBRID DESIGNATION:

This position has been identified as an eligible position for a Hybrid or Remote work agreement, however the first 6-8 months of this position will be 100% onsite. Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona.

Physical Demands and Working Conditions for this position include:

This position has been designated as a Sedentary position that spends a majority of their workday in an office environment. Click here (https://www.ssa.gov/OP\_Home/cfr20/404/404-1567.htm#:~:text=Sedentary%20work%20involves%20lifting%20no,in%20carrying%20out%20job%20duties.) to learn more about the different physical exertion levels as defined by the Social Security Administration. The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Why Team Gilbert?

View this presentation here (https://www.canva.com/design/DAGuq4i\_Vuc/kNfgkhIhxTm9XLB2rke4ZA/view?utm\_content=DAGuq4i\_Vuc&utm\_campaign=designshare&utm\_medium=link2&utm\_source=uniquelinks&utlId=h3b2cb0f6aa) .

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

What level of education do you have in a medical related field, business administration/management or similar field.

+ High School Diploma or GED

+ Some College

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

03

How many years of supervisory, budgeting and research and analytics experience do you have in the medical field

+ No experience in this area

+ Less than a year

+ 1 - 2 years

+ 3 - 4 years

+ 5+ years

04

Are you a certified paramedic, registered nurse or licensed practical nurse?

+ Yes

+ No

05

How many years of experience do you have in quality assurance of patient care reports and ambulance billing?

+ No experience in this area

+ Less than one year of experience

+ 1 - 2 years

+ 3 - 4 years

+ 5+ years

06

Describe your experience related to quality assurance (QA) review related to patient care reports and ambulance billing. If you have no experience in this area, please enter NA.

07

How many years of experience do you have in supervising a team of employees?

+ No experience in this area

+ Less than one year

+ 1 - 2 years

+ 3 - 4 years

+ 5+ years

08

Describe your work experience in a leadership capacity. If you do not have this experience, please enter NA.

09

Tell us about your project management experience. Please provide examples. If you do not have the experience, please enter NA.

10

Please provide examples of how you have collected and analyzed data to validate your decision making. If you do not experience in this area, please enter NA.

11

Please describe the software platforms you have used to manage the collection and reporting of data. If you do not have experience in this area, please enter NA.

12

Describe your experience managing contracts and measuring compliance with those contracts. If you do not have experience in this area, please enter NA.

13

Please provide evidence from your work history of your ability to complete the annual Ambulance Revenue and Cost Report. if you do not have experience in this area, please enter NA.

14

Please describe your work experience involving ambulance utilization and deployment. if you do not have experience in this area, please enter NA.

15

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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