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Insurance Complaint Analyst

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Insurance Complaint Analyst

Salary

$62,337.60 - $96,699.20 Annually

Location

Des Moines - 50315 - Polk County, IA

Job Type

Full-time

Job Number

26-01487

Agency

216 Department of Insurance & Financial Services - Insurance

Opening Date

12/08/2025

Closing Date

12/22/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Insurance Division is seeking a highly motivated analyst to join our Market Regulation Bureau. This crucial position is dedicated to consumer protection by investigating and enforcing Iowa insurance statutes and regulations against unlawful, incompetent, or dishonest market conduct. If you have experience in insurance claim operations, or other policy and consumer facing operations, and are committed to regulatory compliance, this is your opportunity to play a key role in maintaining integrity across Iowa's insurance markets.

Applicant should have knowledge, experience and strong problem-solving skills, ability to work independently, excellent communication skills, ability to work in a collaborative environment, with investigative skills to resolve Iowa consumer complaints in one or more of the following areas: “Life, Annuity, Health, and/or Property & Casualty lines of insurance business”.

Key Responsibilities: As a Market Regulation Analyst, you will be primarily responsible for regulatory review of insurance company claim handling and business conduct compliance with the policy and Iowa regulatory code. Analyze insurance industry developments to help keep the Bureau’s initiatives streamlined and effective. Help develop policies and procedures to ensure compliance with the statutes the Bureau enforces.

• Statutory Compliance: Analyze insurance companies’ and producers’ conduct for adherence to critical statutes, including the Insurance Policy, Insurance Trade Practices Act (Iowa Code Chapter 507B) and the Insurance Producer Law (Iowa Code Chapter 522B).

• Team Collaboration: Work closely with a dedicated team of analysts and investigators to support the successful resolution of Iowa consumer complaints, be a subject matter expert to aid the Bureau’s potential regulatory investigations and when necessary, the prosecution of consumer protection statutes.

What We're Looking For (Qualifications) To excel in this role, you should possess the following:

+ Knowledge: Strong understanding of insurance principles and practices.

+ Skills: Demonstrated ability to analyze complex business conduct, interpret legal statutes, prepare detailed, well-supported and documented written reports.

+ Motivation: A high degree of self-motivation, ethical conduct, and commitment to public service and consumer protection.

Why Join the Iowa Insurance Division?

+ Impact: Directly contribute to consumer protection and market fairness for all Iowans.

+ Team: Work alongside a professional team committed to upholding the integrity of the insurance industry.

Benefits:

At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes:

+ Paid Time Off: Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.

+ Great Benefits: Excellent Health, Dental, and Vision Insurance Options.

+ Retirement Plan: IPERS Retirement package and an option for a deferred compensation plan.

+ Flexibility: Flexible Spending Accounts (medical and dependent care).

+ Life Insurance: Free Life Insurance.

+ Support: Employee Assistance Programs and Employee Discount Programs.

To learn more about the benefits of working with the State of Iowa, visit ourbenefits webpage. (https://iowa.attract.neogov.com/recruitment/p/benefits)

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited school of law.

2) All of the following (a and b):

a. Graduation from an accredited college or university with a Bachelor’s degree; and

b. A total of three years full-time work experience in at least one of the following areas: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration.

3) A total of seven years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) Current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/InsuranceComplaintAnalyst-00454.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited law school?

+ Yes

+ No

04

Have you graduated from an accredited four-year college with a major in any field? IF YES - How many years of full-time experience do you have in: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and

+ I have not graduated from an accredited four-year college with a major in any field

+ Less than two years of experience in the identified areas

+ Two years but less than three years of experience in the identified areas

+ Three years or more of experience in the identified areas

05

How many years do you have of COMBINED education and full-time work experience in: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration., where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience?

+ I have not graduated from an accredited four-year college with a major in any field

+ Four years but less than five years of experience in the identified areas

+ Five years but less than seven years of experience in the identified areas

+ Seven years or more of experience in the identified areas

06

Are you a current permanent State of Iowa employee? If Yes - do you have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation?

+ I am not a current State of Iowa employee

+ I am a current State of Iowa employee but do not have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation

+ I am a current State of Iowa employee and DO have current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation

Required Question

Employer

State of Iowa

Agency

216 Department of Insurance & Financial Services - Insurance

Address

1963 Bell Ave

STE 100

Des Moines, Iowa, 50319

Website

https://iid.iowa.gov/

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