• SLA KPIs Data Privacy Consultant

    COOLSOFT (Des Moines, IA)


    SLA KPIs Data Privacy Consultant

     

    (Jobs in Des Moines, IA)

     

    Requirement id 156229

     

    Job title Consultant

     

    Job location in Des Moines, IA

     

    Skills required IT Consulting Services, Cloud Services, SLA, KPIs Data Privacy

     

    Open Date 08-Dec-2025

     

    Close Date

     

    Job type Contract

     

    Duration 6 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: IT Consulting Services, Cloud Services, SLA, KPIs Data Privacy

     

    Start date : 01/12/2026

     

    End Date : 06/30/2026

     

    Submission deadline : 12/11/2025

     

    Client Info : DHS-IMHI: Department of Human Services

    Note:

    * Agency Interview Type : Either Web Cam or In Person Interview

    * THIS IS A HYBRID POSITION THAT REQUIRES THE RESOURCE TO BE ONSITE ON WEDNESDAYS. SUBMIT LOCAL/REGIONAL RESOURCES WHO CAN BE ONSITE EACH WEDNESDAY.

    Description :

    The Division of Information Technology (DoIT) provides adaptable, secure, and cost-effective technology services and solutions for the Department of Management (DOM) and its partners. DoIT manages all State of Iowa Executive Branch IT assets, projects, and resources, delivering high-value technology and expertise to support Iowas citizens and families.

     

    This position will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

     

    Minimum Qualification: Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

     

    Duties and Responsibilities

     

    IT Vendor Relationship Management

     

    Develop and maintain strong relationships with key IT vendors and service providers.

     

    Serve as the escalation point for vendor-related issues and disputes.

     

    Facilitate regular vendor performance and business reviews.

     

    IT Agreement & SLA Oversight

     

    Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).

     

    Ensure alignment with legal, financial, and operational standards.

     

    Monitor compliance with SLAs, KPIs, and contractual obligations.

     

    Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.

     

    IT Financial & Risk Management

     

    Track vendor spend and ensure alignment with IT budgets and forecasts.

     

    Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.

     

    Support audits and compliance initiatives related to vendor engagements.

     

    Change and Issue Management

     

    Log and track vendor-related issues, escalations, and change requests.

     

    Coordinate resolution of service disruptions or contract disputes.

     

    Document change control approvals for IT services or infrastructure.

     

    Stakeholder Communication

     

    Schedule and document vendor meetings, demos, and onboarding sessions.

     

    Communicate vendor updates, risks, and contract changes to stakeholders.

     

    Other duties as assigned.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156229 while calling.

     

    EOE Protected Veterans/Disability