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Job Description

Insight Global is seeking a Desktop Support Specialist for one of our largest financial services clients 5 days a week in NYC. This individual is required to be hands-on with classic Tier 2 support functionalities themselves, not only having other folks in previous environments doing this work. This candidate will provide comprehensive support to front and back-office staff across multiple business lines. Additionally, they will play a key role in maintaining desktop infrastructure, resolving technical issues, and ensuring a high level of user satisfaction. From configuring monitors, doing work such as password resets, group creation & management, moving PCs between containers, setting up profiles in Office 365, this role is essential to maintaining the congruency and work flow of the firm. Overall, the role requires strong troubleshooting skills, excellent communication, and the ability to work both independently and collaboratively.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5+ years of Desktop Support experience in a corporate environment (NOT CONTRACT HOPPY).

• Strong experience with Office365 applications like Outlook, Excel, Word, Teams etc.

• Strong understanding and hands-on work with Windows, PC hardware and troubleshooting.

• Active Directory experience (full ownership of tasks, not via 3rd party).

• Basic networking knowledge with tools such as IP configuration, hostnames.

• Familiarity with Bloomberg and/or other financial applications.

• Ability to think critically and solve problems independently.

• Excellent communication skills; resume must align with actual experience. • PowerShell scripting.

• Bachelors Degree in Computer Science, IT, or related fields.