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Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

As a Senior Product Manager, you will be responsible for defining and executing the product vision, strategy, and roadmap for digital products that drive business impact. You will work closely with cross-functional teams, including engineering, design, and business stakeholders, to deliver innovative solutions that enhance customer experiences and business outcomes.

Responsibilities

YOUR IMPACT

+ Define and own the product vision, strategy, and roadmap, ensuring alignment with business goals and customer needs.

+ Lead end-to-end product lifecycle management, from ideation and discovery to delivery and optimization.

+ Collaborate with engineering, design, and business teams to develop and execute product roadmaps.

+ Conduct market research, competitive analysis, and customer insights to drive product innovation.

+ Prioritize features and initiatives based on business value, customer impact, and technical feasibility.

+ Define and track key performance indicators (KPIs) to measure product success and iterate on improvements.

+ Work with stakeholders to ensure seamless integration of products into existing systems and processes.

+ Advocate for user-centric design and data-driven decision-making to enhance product experiences.

+ Lead cross-functional teams in an agile environment, ensuring timely and high-quality product delivery.

+ Stay ahead of industry trends, emerging technologies, and best practices to drive continuous improvement.

SKILLS AND EXPERIENCE

+ 7+ years of experience in product management, with a strong track record of delivering successful digital products.

+ Expertise in product strategy, roadmap development, and agile product management methodologies.

+ Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

+ Experience working with cross-functional teams, including engineering, design, and business stakeholders.

+ Proficiency in defining and tracking product KPIs to measure success and inform product iterations.

+ Strong communication and stakeholder management skills, with the ability to influence at all levels.

+ Knowledge of user experience (UX) principles, design thinking, and customer journey mapping.

+ Familiarity with product management tools such as Jira, Confluence, Aha!, or similar platforms.

+ Ability to manage multiple priorities in a fast-paced, dynamic environment.

+ Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field.

Qualifications

FRAUD DETECTION

• Experience with Fraud Analytics or Investigations space within Financial Services industry

• Experience with various alerting and monitoring tools, developing navigation and review requirements, and designing up process flows.

• Understands what fraud typologies and industry best practices are in fraud prevention, detection and remediation spaces

• Able to think holistically, possess curiosity, and can articulate the tradeoff actions may have between risk and impact on the customer experience.

Money Movement and ACH Transfers:

• Establish and articulate the vision and strategic roadmap for ACH and other money movement products, aligning with overall business goals.

• Manage, groom, and prioritize the product backlog (epics, user stories, test cases) in an Agile environment to maximize value delivery.

• Serve as the liaison between business stakeholders, operations, legal, risk, compliance, and technology teams to ensure alignment and clear communication of requirements.

• Ensure products comply with regulatory requirements and industry rules, such as NACHA rules for ACH, and support fraud mitigation strategies.

BASIC QUALIFICATIONS

• 7+ years of product management experience in a fast-paced, agile product development environment

• Experience managing cross functional teams and managing/launching successful products

• Proven analytical skills and problem-solving ability paired with meticulous attention to detail

• Self-motivated and proactive team player who takes ownership of and accountability for projects

• Strong organizational skills with an ability to effectively manage competing priorities

• Strong relationship-building skills

• Ability to communicate complex issues to a wide array of internal stakeholders

• Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities

• Bachelors/Undergraduate Degree

PREFERRED QUALIFICATIONS

• 3-5 years experience in Financial Services industry

• Masters/MBA preferred

• Experience owning a product roadmap

• Experience with customer-facing communications

• Experience with building consensus across three lines of defense

• Experience with customer account services (preferably deposit accounts)

Additional information

PAY RANGE

$117,000-$175,000

SET YOURSELF APART

+ Experience in digital transformation initiatives and enterprise product management.

+ Knowledge of AI, machine learning, and automation in product development.

+ Certifications in Product Management (e.g., CSPO, Pragmatic Institute, or similar).

+ Experience in customer experience (CX) strategy and omnichannel product development.

+ Strong understanding of cloud-based solutions and SaaS product management.

ADDITIONAL INFORMATION

+ An inclusive workplace that promotes diversity and collaboration.

+ Access to ongoing learning and development opportunities.

+ Competitive compensation and benefits package.

+ Flexibility to support work-life balance.

+ Comprehensive health benefits for you and your family.

+ Generous paid leave and holidays.

+ Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]