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Position Description:

This role involves acting as the primary IT liaison, driving the employee technology experience, managing local IT projects and budgets, and ensuring alignment with global IT strategies while advocating for local site needs. You will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary "face-off" to ensure IT services meet evolving needs and influence the IT roadmap for an enhanced employee experience. The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations

Key Responsibilities:

+ Site IT Operations & Support: Leads the management and maintenance of all site IT infrastructure, hardware, software, and network resources across assigned non-manufacturing, research, and advanced engineering sites in SouthEast Michigan.

+ Ensure robust field operations support to ensure superior employee technology experience.

+ Project & Initiative Implementation: Oversees the successful local implementation of global IT initiatives, including new projects, technology upgrades, and tech refresh programs, ensuring successful deployment and integration at the site level.

+ Business Relationship Management: Serve as the primary "face-off" for local skill teams and business customers, fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience.

+ Local Project Management: Take on project management roles for local IT projects funded by site-specific business units or skill teams, overseeing them from initiation to successful completion.

+ Team Leadership & Development: Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support, and fostering a culture of continuous improvement and technical excellence. Security & Compliance: Oversee the implementation and adherence to IT security policies and compliance standards, protecting data, network access, and information assets at the sites.

+ Problem Resolution & Continuous Improvement: Identify problematic IT areas, implement strategic solutions, and drive continuous improvement initiatives to enhance IT service delivery and efficiency.

Skills Required:

+ Automation, Dns, Firewalls, Front End (Software Engineering), HW/SW Installation, IT Operations, Infrastructure Applications, Asset Management, Backup Software, Authentication, Computer engineering, Critical Thinking, Firmware & OS Updates, Hardware Experience, Batch Processing, Client Facing, Communications, Customer Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data Analysis, Employee Engagement, Microsoft Office, Network Engineering, Change Management, Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process, Data Migration, Distributed Control Systems, IT Support, Ad Hoc Reporting, Application Support, Backup, Client Services, Client Delivery, Computer Hardware, Configuration Management, Cyber Security, Distributed Computing, Active Directory, Analytical skills, Customer Insight, DHCP, Cisco, Customer Satisfaction, Data Management, Information Management, Information Security.

Experience Required:

+ Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field.

+ Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable. Background in project management.

+ Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing).

+ Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL).

+ Knowledge of cybersecurity best practices and data protection regulations.

+ Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders.

+ Strong analytical and problem-solving abilities.

+ Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

+ Customer-centric mindset with a focus on enhancing the employee technology experience.

Experience Preferred:

+ BSc (Comp Sci, Info Tech or related field) Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS). Experience with advanced engineering tools and software common in R&D environments. Familiarity with Client's IT ecosystem and corporate culture.

Education Required:

+ Bachelor's Degree, Associate Degree

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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