• Summer Intern, E-ZPass Data Analytics

    Port Authority of New York and New Jersey (New York, NY)


    Description

    About the internship

     

    E-ZPass Customer Service is looking for a Data Analyst intern to join their team! The E-ZPass Customer Service team works closely with customers and non-revenue account holders who use Port Authority bridges and tunnels. Our team’s mission is to ensure that customers have a positive experience when contacting us. The team works to successfully resolve any outstanding issues that may occur with E-ZPass accounts and Toll Bills.

    Responsibilities

    + Complete ad-hoc data analysis tasks ranging from: gathering, cleaning, and validating data outputs using Excel and Oracle SQL.

    + Create Power BI visuals after gathering stakeholders’ requirements.

    + Maintain and improve existing Microsoft Power Automate workflows.

    + Automate workflows using Microsoft Power Automate or python.

    + Maintain and improve existing team’s financial model

    + Create various new data collection processes

    Minimum Qualifications

    + Enrollment at a college or university at the time of the internship

    + Major in Business Administration, Computer Sciences, Information Systems, Data Science, Operations Research, or related field.

    + Beginner to intermediate SQL skills

    Desired Qualifications

    + Proficient in technology and basic Microsoft Office platforms

    + Working knowledge of databases

    + Some knowledge of Microsoft Power Automate and Powe Apps

    + Excellent analytical and research skills

    + Familiarity with metrics and KPIs is a plus

    + Excellent written and oral communication skills

    + Excellent Microsoft Excel skills

    Internship Details

    + The start date will be Thursday, May 28, 2026

    + The internship will last approximately 12 weeks, ending on Friday, August 21, 2026

    + This is a full-time internship (5 days per week at 7.25 hours per day)

    + In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

    Selection Process

    + Only applicants under consideration will be contacted

    + If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

    + Different internships will have different timelines for interviews

    Compensation & Benefits

    + The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)

    + Ability to opt in to the New York State and Local Retirement System

    + Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)

    + Facility Tours

    + Career Panels

    + Social/Networking Events

    REQNUMBER: 63968