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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ This job is a member of the Customer Programs Team within the Revenue Management Division.

+ Responsible for leading a team to drive significant top line revenue improvements for American Airlines, being a thoughtful leader, and active participant as a member of the RM leadership team.

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Provide strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team while ensuring continuous training and providing development opportunities for analysts with intellectual curiosity and a passion for the business.

+ Create and foster a relentless focus by identifying new revenue opportunities, leveraging available tools, processes, best practices, and reporting.

+ Drive improvements in revenue management systems by analyzing forecast and revenue data as well as implement creative solutions to improve profitability.

+ Develop timely and efficient automation to enhance customer experience, reduce costs, optimize processes, and protect revenue.

+ Lead and collaborate on projects with other departments such as Network Planning, Sales, Finance, Customer Experience, Commercial Planning and Analysis, as well as external stakeholders.

+ Build team culture focused on customer-centric learning, experimentation, and data-led decisions to connect the customer journey with current/future program capabilities, platform performance, and desired incremental customer behavior.

+ Utilize statistical analysis, simulations, predictive modeling, or other analytical methods to analyze data and develop practical solutions to business problems.

+ Utilizing cloud computing systems and cloud analytical platforms to quickly test and scale data analysis.

+ Leverage customer and market insights to develop hypothesis and utilize A/B tests to improve revenue outcomes.

+ Lead design, delivery and/or execution of travel rewards programs that improve customer experience and drive incremental customer behavior.

+ Collaborates across organizations to define product/program requirements, build consensus and execute with accountability through change management best practices, including via internal and external stakeholders from concept to launch.

+ Leads strategy, optimizes performance and solves complex problems through quantitative analysis and analytical models, using operations research, statistics, machine learning, and forecasting techniques.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree with significant coursework or experience in a quantitative discipline (economics, mathematics, engineering, finance, operations research, etc.)

+ Minimum 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

+ Master’s degree in business-related discipline

+ Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility

+ Demonstrated ability to solve and lead others in solving complex analytical problems

+ Experience leading cross-functional, inter-departmental projects

+ Prior experience in Revenue Management, Finance, Network Planning or Sales Planning preferred

Skills, Licenses & Certifications

+ Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders

+ Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment

+ Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view

+ Ability to solve and to lead others in solving complex analytical problems

+ Demonstrated ability to take a project from conceptualization through implementation

+ Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback

+ Action-oriented, data & results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models

+ Ability to take action through intelligent risk taking, innovation and entrepreneurship

+ Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.