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Description

In this role you will be responsible for planning, implementing, and managing centralized complex scheduling operations, resource allocation, and patient navigation services across the department. This role ensures accurate, efficient, and timely appointment scheduling that meets organizational access goals, guidelines, and patient needs.

Key Responsibilities:

+ Oversee day-to-day operations of centralized schedulers and patient navigators.

+ Provide direct supervision to clinical program leads and patient navigators.

+ Collaborate with clinic managers, department heads, and access coordinators to align scheduling with operational requirements.

+ Serve as the primary point of contact for departmental scheduling and patient access concerns.

+ Lead and guide staff, support professional development, and drive process improvements to enhance service delivery.

+ Strong organizational, communication, and people management skills.

+ Coordinate efficiently and ensure a positive patient experience.

Salary Range: Qualifications

+ Bachelor's Degree in health related field and/or equivalent combination of education and experience.

+ Minimum 5 years of healthcare experience

+ Minimum 2 years of supervisory experience

+ Basic Life Support (BLS) from American Heart Association, or American Red Cross.

+ Skills to supervise an administrative and patient navigation team in a fast-paced, dynamic environment with multiple competing operational priorities

+ Strong Knowledge of patient care support activities, systems, external regulations and internal policies

+ resources management policies, with the ability to train, monitor, evaluate, and document human resources matters and employee performance. Provides input to decision-makers on human resource matters

+ Detail Oriented, with the ability to apply analytical and critical thinking skills, to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions

+ Solid Interpersonal Skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies

+ Skilled in written and verbal communications, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses.

+ Knowledge of business software and specialized applications and data management systems used in clinic departments, and EMR.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.