• Customer Service Rep III - US1

    Adecco US, Inc. (Alpharetta, GA)


    Adecco is assisting a local client recruiting for Customer Service Rep III opportunities in Alpharetta, GA, 30004. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that inserts company selling points. If Customer Service Rep III sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Customer Service Rep III include but are not limited to:

     

    • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.

    • Works on problems of diverse complexity and scope.

    • May act as a team or project leader providing direction to team activities and facilitate information validation and team decision making process.

    • Exercises independent judgment within generally defined policies and practices to identify and select a solution.

    • Ability to handle most unique situations.

    • May seek advice to make decisions on complex business issues.

    Education and Experience Required:

    • Typically, a bachelor’s degree or equivalent experience and 4-6 years related experience or master’s degree and 2-4 years’ experience.

    • 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years’ experience in the microcomputer industry.

    • Technical training or other manufacturers' product lines. Knowledge and Skills: Working knowledge of the field of Customer Relations. Excellent verbal communication and customer service skills.

    • Intermediate-level knowledge of operating systems software. Demonstrated writing/correspondence skills.

    • Experience and demonstrated presentation skills.

    • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

    • The Sales Development Representative (SDR) for Client’s Indigo Labels & Packaging (L&P) is responsible for generating pipelines and driving a new business in the West Territory.

    • This role is in-office, 5 days per week, and focuses exclusively on Indigo digital press solutions.

    Key Responsibilities

    • Prospect and qualify new opportunities with converters and print service providers.

    • Drive outbound outreach (phone, email, LinkedIn) and qualify inbound leads.

    • Schedule and hand off qualified meetings to Field Sales Representatives.

    • Support Marketing campaigns, GEC events, and eliminate “blind spots” in territory coverage.

    • Maintain activity and pipeline discipline in Microsoft Dynamics CRM.

     

    Tools & Systems

    Experience with:

    CRM: Microsoft Dynamics (HPD)

     

    Prospecting: ZoomInfo, D&B

     

    Intent Data: Bombora, 6sense

     

    Sales Automation: Outreach, Dynamics sequencing

     

    Social Prospecting: LinkedIn Sales Navigator

     

    Analytics: Advanced Excel skills (preferred)

    Qualifications

    Bachelor’s degree or equivalent experience.

     

    3+ years in sales development, inside sales, or B2B prospecting.

     

    Strong communication and prospecting skills.

     

    Proven ability to build pipelines and meet targets.

     

    What's in this Customer Service Rep III position for you?

     

    Pay: $28/hr.

     

    Shift: 8:00 am - 5:00 pm Mon – Fri

     

    Weekly paycheck

     

    Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses

     

    This Customer Service Rep III is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Rep III position and other opportunities with Adecco, apply today!

     

    **Pay Details:** $28.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.