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Position Responsibilities:

+ Drive end to end ownership and accountability for the service delivery of the Network and firewall security environments, and performance of the team and IT managed service provider(s), ensuring transparency and integrity

+ Lead the Network firewall engineering teams and suppliers supporting the Reyes Holdings Global infrastructure, on-premise (e.g., Data Centers, Onramps,) and off-premise (e.g., Microsoft Azure and Oracle OCI Cloud environments). Aligns to industry best practices for design/build of technologies such as Cisco ACI, Palo Alto firewalls and Zscaler services, Cloud solutions (Azure/OCI), Cisco SDWAN, Infoblox, F5, Cisco ACI, Cisco Wireless, 4G/5G/6G and other wireless WAN services (satellite, LOS, etc.) are all now consolidated and incorporated into the team's responsibilities

+ Stay current with new and emerging technology and industry trends to identify solutions that may benefit the business

+ Lead the technical day-to-day IT infrastructure and engineers, both internal staff and managed services partners, including work prioritization, Incident, Problem and Change Management, defining, and tracking IT metrics and provide status to management. Manage an on-call rotation to provide operational support as needed, which may include off hours

+ Sponsor training, development, coaching, and mentoring to employees, while fostering a culture of continuous improvement, collaboration, and innovation

+ Implement and maintain ITIL aligned policies, processes, procedures, including transitioning services to managed support providers, for all supported systems. Maintain strict adherence to ITSM and operational processes including ticket management, Incident, Problem, and Change Control procedures to ensure timely response, service delivery, and to meet committed SLAs

+ Other projects or duties as assigned

Required Education and Experience:

+ Bachelor's Degree with 8 plus years of related experience and 4 plus years of management experience or High School Diploma/General Education Degree with 11 plus years of specific experience and 5 plus years of management experience

Preferred Education and Experience:

+ Master’s Degree

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.