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MORTGAGE LOANS CLOSING COORDINATOR

MORTGAGE DEFAULT

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview:

Oversee all aspects of mortgage alternate closings. Ensure, timely, compliant transactions and successful loan closings. Facilitate communication among all parties involved.

What you’ll do

+ · Coordinate the closure process for Loss Mitigation (LM) alternatives, ensuring all steps are completed expeditiously (within one day of receiving the file) and without quality issues, and ensure all documentation is sent to accounting on the same day of closing. Handle sensitive financial and personnel information responsibly.

+ · Oversee the post-closing process for LM alternatives, including archiving and handling documents in On Base (tool) and applying for Title Policies according to established procedures.

+ · Ensure that closing documents uploaded to On Base are adequate and compliant for both internal and external auditor reviews, including meeting monthly quality scorecard requirements. Understand and respond to internal and external client needs.

+ · Deliver excellent customer service by meeting service-related metrics, such as maintaining waiting times, keeping service times, ensuring survey results, and keeping low complaint volumes levels, as required.

+ · Review and manage assigned tasks to ensure timely completion of reserve analysis and related processes.

+ · Participate in commitment initiatives, actively engaging in activities, meetings, sharing ideas, and supporting improvements in communication, collaboration, decision-making, and recognition across units.

+ · Manage the call system (dialer) effectively, meeting established call quality monitoring goals.

What You’ll Need to Succeed:

Education

+ · Bachelors Degree o r the equivalent combination of education and experience needed

Experience

+ · 3 - 5 years of r elevant experience in Mortgage

+ · 1 - 2 years of relevant experience in Mortgage Closing

+ · Experience in audits and quality review of files

Competencies:

+ · Customer Focus - Anticipate and provide service excellence to both internal and external customers.

+ · Building Strong relations - Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to Firstbank services.

+ · Communication - Deliver clear, effective communication and take responsibility for understanding others.

+ · Business Acumen - Understand how the organization works, including, current and future policies, practices, and trends.

+ · Problem Analysis & Solution - Identify problems and conduct appropriate analysis involving others to search for the best solution.

+ · Ownership - Take initiative and assume personal accountability for goals, outcomes, and deadlines.

+ · Vision & Values - Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.

+ · Collaboration & Teamwork - Provide direction and leadership to help teams achieve goals and operate cooperatively.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER