"Alerted.org

Customer Service Representative-Malta

+ Full-time

+ 101 State Farm Place, Malta, NY 12020

+ Starting at $18.92/hr

+ Customer Service Representative

+ Make outbound calls to customers to provide assistance and support

+ Handle customer inquiries and resolve any issues or complaints

+ Analyze customer needs and recommend appropriate products or services

+ Maintain accurate and detailed records of customer interactions

+ Collaborate with other team members to ensure excellent customer service

Requirements:

+ 1 year or more post-secondary education OR 2 years equivalent work experience

+ 1 year or more of customer service preferred

+ Recognition and problem resolution for mid-to-high level customer service issues

+ Independent decision-making

+ Excellent communication skills, interpersonal skills and professional phone demeanor

+ Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.

+ Ability to learn internal, proprietary systems.

+ Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.

+ Analytical, with a sense of urgency and the capability to take individual initiative in role when.

+ Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.

+ Click to Apply (https://evoportalus.tracker-rms.com/KnowledgeBuilders/apply?jobcode=16100)