• Hotel Front Desk - Days

    LEGOLAND (Winter Haven, FL)


    What you'll bring to the team

     

    Become part of the magic at **LEGOLAND® Florida Resort** , where we create unforgettable experiences for families from around the world! We’re looking for an enthusiastic and guest-focused **Front Desk Office Associate** to help bring our playful, energetic brand to life.

     

    Candidates should ideally have 6 months to a year of front facing customer service.

     

    Must be able to work a flexible schedule including evenings, weekends and holidays.

    What you’ll be doing…

    + Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.

    + Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.

    + Accurately process payments, reservations, changes, and cancellations according to hotel policies.

    + Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.

    + Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.

    + Multi-task in a fast-paced environment while keeping operations organized and on track.

    + Maintain cash controls, balance your shift, and complete required cash drops.

    + Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.

    + Protect guest and employee confidentiality and follow all policies and procedures.

    + Assist with emergencies by contacting the proper personnel when needed.

     

    Qualifications & Experience

    Who we’re looking for…

    + High school diploma or GED (or equivalent education/experience) preferred

    + 1 year of hotel front office experience preferred (not required)

    + Experience with hotel property management systems or similar platforms preferred

    + Ability to speak and write English clearly and fluently

    + Strong customer service skills with a professional demeanor

    + Effective verbal and written communication skills

    + Proven conflict resolution abilities

    + Leadership skills that support team and business improvement initiatives

    + Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.

    + Must be able to work a flexible schedule including evenings, weekends and holidays.

     

    Benefits

     

    Pay Range

     

    USD $14.00/Hr.

     

    Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10758/hotel-front-desk---days/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-FL-Winter Haven_

    **Job ID** _2025-10758_

    **Employment Type** _Part-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Florida_

    **_Job Locations_** _US-FL-Winter Haven_