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ASSISTANT MANAGER OF TRANSPORTATION SERVICES

Title Description: OPERATIONS CONTROL CENTER

Date Posted: 12/9/2025

Deadline: 12/30/2025

Job Number: 208-25-N

Branch:

Salary: $71,572 - $107,357

Union Status: NON-REP

WORK OBJECTIVE: Under the direction of the Manager of Transportation Services, this is responsible supervisory and administrative work assisting in the management of the day-to-day operations of bus and rail transportation. An employee in this class organizes, directs, plans and coordinates employees involved in providing transportation services to the public. Responsibilities also involve ensuring compliance with departmental rules and policies, maintaining schedule of buses, monitoring radio traffic and responding to emergencies. Work is performed with limited independence under the general supervision of the Manager and work is reviewed through direct oversight, observation of results obtained, conferences and reports or evaluations. Work schedule may vary including evenings, weekends and on call. ESSENTIAL FUNCTIONS

ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. • Communicates and enforces rules, regulations and policies; ensures compliance with federal, state and local statutes and ordinances related to transit operations. • Assists with accident reporting to ensure compliance with New York State Department of Motor Vehicles, New York State Department of Transportation, and U.S. Department of Transportation safety regulations. • Supervises the work of subordinate staff, including coordinating, assigning, monitoring and evaluating work, training, counseling and disciplining staff. • Exercises sound judgment and decision-making within established guidelines, policies, rules and regulations. • Assist bus and rail supervisors and controllers in the performance of their duties. • Oversee scheduling and assignment of vehicles and personnel for regular, open and special runs, and unforeseen circumstances; ensures availability of sufficient back-up operators. • Provides field supervision and support; prepares reports of mechanical problems, breakdowns, and other matters affecting equipment or personnel; monitors bus lines to ensure schedule maintenance. • Monitors supervisor/controller check-in, vacation schedules, sick leave and other absences; processes requisitions, work orders, fuel and other related administrative reports as required. • Gathers and provides information for developing transit operations policies and guidelines. • Liaison between Company and construction projects as well as City Schools. • Liaison with outside vendors. • Oversee all supervisors, controllers, schedules, and complaints. • Learn the basic operation of Trapeze and OrbCAD systems to support operations and maintenance. • Listen to phone and radio conversations between ADA controllers, operations, and customers. • Perform additional duties and tasks assigned.

KNOWLEDGE, SKILLS and ABILITIES: Knowledge of transit system operations including scheduling and assignment of personnel and equipment, field supervision, inspection and maintenance transit vehicles and preparation of routes and schedules. Knowledge of principles of supervision and safety practices related to transit operations, including accident investigations, passenger relations, and operator and equipment safety. Knowledge of basic mathematics, including addition, subtraction, multiplication, and division. Knowledge of computer word processing and spreadsheet skills. Ability to supervise the work of subordinate staff, including coordinating, assigning, monitoring and evaluating work, hiring and training, counseling and disciplining staff. Ability to read, interpret, develop and communicate information related to bus routes and schedules. Ability to train personnel in safe working practices. Ability to investigate accidents and accurately complete reports. Ability to oversee and account for transit fares collected and maintain records of same. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with co-workers, and the public. Ability to respond effectively and make sound decisions in unplanned and emergency situations.

PHYSICAL REQUIREMENTS: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

ENVIRONMENTAL REQUIREMENTS: Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.

MINIMUM QUALIFICATIONS: A bachelor’s degree in business administration, or related public transportation field with a minimum of three (3) years of progressively responsible experience in the administration of transportation/ transit safety, training programs or ten years of progressive experience in same, including supervision of professional and support staff, or an equivalent combination of education, training and experience.

NOTE: TO APPLY: Send NFTA employment application, resume and cover letter specifying the job number 208-25-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to: [email protected]

OTHER: The Niagara Frontier Transportation Authority is an Equal Opportunity Employer All people with disabilities are encouraged to apply