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Overview

The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

**Compensation:** $30.14 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

**Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf) .

Essential Functions:

• Conducts quality improvement inspections within assigned areas of responsibility.

• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.

• Assures the highest quality of customer satisfaction.

• Assists with Training and Development

• Provides guidance to Bus Operators and Fueler/Cleaners

• Monitor the rotation of buses in service.

• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.

• Leads and participates in a team to ensure the successful operation of the shuttle bus service.

• Conduct safety observations

• Complete daily operational reports

• Report performance issues to Management

• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Capability of working various shifts as Operations is 24/7

• This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.

Responsibilities:

• Provides leadership and direction to team members.

• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.

• Provides positive coaching to team members.

• Assists with the training of team members.

• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.

• Reports damaged, broken and out of work features/items.

• Coordinate scheduling for extra service requests by client

• Oversees and performs additional service requests.

• Provides training to all new team members.

• Attends and participates in all meeting and training sessions.

• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.

• Performs all tasks and duties required of your team.

• Assign buses to Bus Operators

• Assign tasks to Fueler/Cleaners

• Complete required reports

• Email communications

• Can be positioned at Dispatch or in the Field

• Miscellaneous duties as assigned.

• Ability to work in various weather conditions.

Qualifications:

• Must have a valid CDL A/B with Passenger Endorsement

• Preferred Qualifications:

• Customer Service Experience

• 1 year of similar work experience

• Proficiencies with the use of online applications and Microsoft Office

REQNUMBER: 138059

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.