• Sr Technician Field IT

    FREEMAN (Lanham, MD)


    About Us

     

    Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

    Summary

    Freeman is seeking a Technician to prepare regular work assignments related to the strategy of the department or work team. As an IT Technician, you will operate in a highly autonomous role, so good communication is key. Maintain the technical computing infrastructure within the business. Responsible for the wellbeing of the Business Unit computing infrastructure including networks, computers, operating systems, data storage, security and "help desk" related functions.

     

    This position will support our Technology Services team. The position follows an in-person schedule working full-time in-office and/or show site based out of Lenham, MD.

     

    Essential Duties & Responsibilities

     

    • Provide technical support and guidance to users to resolve various computer/systems related issues.

    • Maintain and support all systems, applications, and security related to local Networks, File and Print Servers. Maintain and troubleshoot file access and user permissions

    • Manage and Support company assigned mobile devices

    • Support showsite and service desk deployments and assist with setup and breakdown as needed

    • Ensure compliance with established corporate standards and security guidelines

    • Develop and maintain good working relationships with business partners, teammates and vendors to perform job functions effectively

    • Plan and coordinate work to meet time commitments and quality expectations

    • Maintain accurate log of all equipment including purchase date, deployed date, who received and projected replacement date based on corporate standards.

    • Manage Branch maintenance agreements on copiers, plotters, etc.

    • Work with manager to prepare suggested purchases for Capital Expenditures annually.

    • Perform other duties as assigned

     

    Education & Experience

     

    • Associate’s degree preferred, High School Diploma or Equivalent with relevant work experience required

    • Two or more years experience with troubleshooting computers and networks preferred

    • Ability to perform basic repairs on equipment.

    • Experience with file and print sharing, including security and user permissions management

    • Knowledge of network storage design (SAN/NAS), implementation and optimization

    • Experience managing Microsoft products e.g.: Outlook, Exchange, Word, PowerPoint

    • Experience with MS Desktop/Server Operating Systems

    • Excellent customer service skills

    • Experience managing Apple Operating Systems

    • Experience with McAfee Anti-Virus and Encryption technologies

    • Experience working in, and providing operational documentation

    • Creating and managing local backup solution(s)

    • Knowledge of scripting for Windows deployments

    Travel Requirements

    Travel up to 25%

     

    What We Offer

     

    Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

     

    + Medical, Dental, Vision Insurance

    + Tuition Reimbursement

    + Paid Parental Leave

    + Life, Accident and Disability

    + Retirement with Company Match

    + Paid Time Off

    + Hourly range of $25.00- $32.19 based upon experience

     

    Diversity Commitment

     

    At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

     

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