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Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

+ CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

+ CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

+ We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP (https://www.cap.org/careers-at-the-cap) for more details

Brief Description

The Production Specialist is responsible for:

+ Efficient management of LAP inspection documents including:

+ Inspector Packets

+ Accreditation Packets

+ Accreditation Letters

+ Inspection Summation Reports

+ Working independently using critical thinking skills to manage inspection processes for all programs.

+ Providing customer service for inspection processes.

Specific Duties

Primary duties and responsibilities of the Production Specialist :

+ Review and organize inspection/accreditation materials and correspondence in preparation for scanning and/or shipment.

+ Receive and generate inspection documents in SCORES application.

+ Utilize various network applications to effectively document workflow.

+ Investigate and communicate with staff regarding incomplete and misdirected inspection materials.

+ Enter team members and specialty inspectors into SCORES.

+ Call inspector(s) to clarify data (if necessary).

+ Monitor appropriate cycle events to maintain timelines.

+ Follow-up promptly with CAP staff and inspectors regarding overdue and incomplete inspection events.

+ Investigate and resolve discrepancies between SCORES and CCS Viewer imaged documents.

+ Work with Customer Data Management (CDM) for troubleshooting and correcting problems with imaging, data entry, etc.

+ Investigate, resolve, and respond to inquiries and problems related to inspection documentation.

+ Analyze, record, organize and review inspection and post-inspection materials for all accreditation programs.

+ Maintain accurate files of all materials received from inspectors and laboratories in various stages of completion.

+ Maintain information and update records in UPS Trackpad, CAP staff portal, and SCORES as needed.

+ Investigate and resolve all failed and missing print output.

+ Maintain stock of inspection material inserts

+ Enter Conflicts of Interest and perform necessary follow up.

+ Participate as a productive team member to assure that department goals and objectives are met.

+ Act as a backup for other LAP production processes.

+ Perform other duties as assigned by the Director or Manager.

Knowledge / Skills Required / Preferred

Personal:

+ Detail oriented.

+ Excellent organizational and communication skills.

Professional:

+ Able to work independently with minimal supervision.

+ Able to prioritize fluctuating workload with multiple demands.

Technical:

+ Proficient computer skills and in the use of proprietary applications.

Outlook, Windows Office, and the Internet.

Education / Experience

Education:

+ College degree preferred.

Experience:

+ 2 years experience in a business or customer service environment.

+ Laboratory experience a plus.

Related certifications:

N/A

Additional Information:

This position is based out of Northfield, IL. Candidates must reside within 75-miles of the Northfield office.

Salary: $22.00 - $26.00 hourly

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act

Job Details

Job Family Administration

Pay Type Hourly