• Senior Salesforce Technical Architect

    NTT DATA North America (Peoria, IL)


    Job Description: Salesforce Technical Architect

     

    Overview

     

    We are seeking an experienced **Salesforce Technical Architect** with deep expertise across **Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud** . The ideal candidate will be a hands-on technical leader who can architect scalable, secure, and high-performing multi-cloud solutions while aligning technology decisions with business goals. This role requires a strong combination of architectural excellence, cross-cloud knowledge, integration strategy, and stakeholder engagement.

    Key Responsibilities

    Architectural Leadership

    + Design and deliver **end-to-end Salesforce multi-cloud solutions** , integrating Sales, Service, Marketing, and Experience Clouds.

    + Define scalable architecture frameworks, integration patterns, and data models aligned with enterprise standards.

    + Provide technical leadership across the full project lifecycle, including discovery, design, development, testing, and deployment.

    + Oversee solution integrity and ensure adherence to Salesforce best practices, governance standards, and platform guidelines.

    + Lead technical workshops, define solution roadmaps, and drive architectural decision-making.

    Technical Expertise & Solution Design

    + Architect secure, scalable integrations using **REST, SOAP, Bulk APIs** , Mulesoft, and other middleware platforms.

    + Optimize system performance, manage **governor limits** , and ensure design scalability.

    + Define and implement **security models** , including role hierarchy, sharing rules, SSO, OAuth, and data protection strategies.

    + Guide DevOps processes including **CI/CD pipeline setup** , release strategy, environment planning, and automated testing.

    + Collaborate closely with development teams, providing guidance on technical implementation and code quality.

    Business Alignment & Stakeholder Management

    + Partner with business leaders to translate marketing, sales, and service requirements into robust technical solutions.

    + Ensure solutions meet compliance standards such as **GDPR** and **CCPA** .

    + Drive stakeholder discussions, facilitate decision-making, and create high-quality architectural documentation.

    + Contribute to long-term Salesforce roadmap planning and enterprise architecture alignment.

    Required Skills & Experience

    + **12+ years** of Salesforce experience with demonstrated multi-cloud expertise.

    + Proven experience designing and implementing complex enterprise-scale Salesforce architectures.

    + Strong knowledge of **data modeling** , **API strategy** , **integration patterns** , and **security architecture** .

    + Hands-on experience with **Marketing Cloud** , including journeys, automation, and personalization strategies.

    + Strong understanding of Experience Cloud architecture, user management, and external identity.

    + Familiarity with **DevOps practices** , CI/CD tools, version control, and release orchestration.

    + Excellent communication, documentation, and stakeholder engagement skills.

    Certifications (Required or Preferred)

    + **Salesforce Certified Application Architect** (required)

    + **Salesforce Certified System Architect** (required)

    + **Salesforce Certified Technical Architect (CTA)** (preferred)

    + Additional certifications in Sales, Service, Marketing, or Experience Cloud are a plus.

    Preferred Attributes

    + Ability to mentor technical teams and enforce best practices.

    + Strong analytical and problem-solving skills.

    + Experience in agile environments and large enterprise transformation programs.

    + Passion for innovation and continuous improvement.