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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Reviews customer documentation and information related to current residential loans to facilitate borrower's assistance programs to restructure the terms of the loan. Through the use of an automated system, re-evaluates the loan and, where applicable, adjusts rates, terms and/or may waive or forbear principal balance to modify to an affordable payment.

Basic Qualifications

- High school diploma or equivalent

- One to two years of collections/loss mitigation or related experience

Preferred Skills/Experience

- Basic knowledge of Income Calculations

- General knowledge of economics, accounting and finance including risk analysis preferred

- Strong verbal and written communication skills

- Ability to collect and analyze information with attention to detail

- Ability to manage multiple tasks, projects and deadlines while adapting to changing conditions

- Proficient computer skills including Microsoft Office applications

- Good reading, writing and mathematical skills

- Knowledge of Residential Lending and/or Real Estate a plus

Location expectations:

_This role requires working from a U.S. Bank location three (3) or more days per week._

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.