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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ You’ll ensure the quality of enhancements and system upgrades to various American Airlines travel rewards platforms—including Ventana, AA Vacations, AAdvantage Cars, AAdvantage Hotels, Allianz Travel Insurance, and other Loyalty platforms in development.

+ You’ll collaborate with product owners to test systems in stage and production environments, identify defects, report errors to internal stakeholders, and provide sign-off for implementations. As a liaison between the Travel Rewards department and internal teams in AAdvantage, CX Digital, IT, and ACS, you’ll play a key role in delivering reliable, high-quality products.

What you'll do

+ Develop and execute test plans, analyze results, and report findings to product owners, ensuring high standards of quality and reliability for Travel Rewards products.

+ Create and maintain documentation and tutorials, troubleshoot issues, and continuously improve testing processes in collaboration with cross-functional teams.Auditing and managing relationships with vendors with focus on speed to market and accuracy

+ Assists in implementation and management of strategic partnerships

+ Supports AA Vacations Sales promotions

+ Assist in Fraud prevention and engages in reactive measures

+ Communicates with both internal and external stakeholders

+ Offers basic reporting and analysis of program performance as needed, maintains reports

+ Performs vendor mapping activities

+ Makes recommendations for process improvements and efficiency, works with key stakeholders on resolution

+ Conducts training and documentation of processes

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

+ Airline/travel agency experience, knowledge of airline ticketing policies/procedures

Skills, Licenses & Certifications

+ Proficient with Microsoft Word, Excel, and Outlook

+ Ability to be flexible in rapidly changing conditions and priorities

+ Initiative, collaboration and creative problem solving

+ Knowledge of general accounting principles/procedures

+ Knowledge of auditing procedures

+ Ability to analyze and interpret data

+ Ability to effectively interact with all levels of employees and professionally represent the team

+ Excellent organizational skills and time management skills

+ Ability to effectively handle multiple projects with minimal supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.