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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ ​This role is part of the Operations Administration team within the Airports Division. The Manager, Workforce Administration leads centralized timekeeping and payroll functions for frontline Airport team members, ensuring accuracy and timeliness. The role also supports both Airports and Contact Centers by planning, organizing, and directing payroll-related activities.

What you'll do

_This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

• Leads a workforce administration team responsible for providing accurate and timely timekeeping and payroll support for the Airports organization

• Ensures adherence to contractual agreement(s) and company policies, while maintaining accurate team member attendance records including vacation, overtime, training, lost time administration and state leave administration

• Collaborates and communicates with Labor Relations, Legal, station partners and executive leadership, and with Contact Center timekeeping teams to leverage synergies and best practices across the organization

• Manages and develops workforce administration team members, including guidance on prioritization of daily activities for the group

• Identifies effective approaches to efficiently support high volume transactional work throughout the team (system transactions and frontline team member support)

• Prepares and assesses various reports covering departmental activities

• Develops data-driven strategies for driving process improvement and improving the division’s ability to manage resources

• Interacts to solve workforce matters with the aforementioned groups and identified union leaders as needed

• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices to ensure efficiency

• Ability to work evenings, weekends, and holidays when necessary

• Must be willing to travel required up to 20%

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training

• 5 years proven experience in a leadership/management role or relevant experience

• Experience with process improvement in operations and/or production environments

Preferred Qualifications – Education & Prior Job Experience

• Demonstrates curiosity and experience in leveraging AI to drive process efficiency and effectiveness

• Experience working with a contract labor group

• Previous call center experience with chat functionality

• Previous experience with system implementation and testing

Skills, Licenses, and Certifications

• Knowledge of the applicable workforce collective bargaining agreements, for CWA / IBT and and TWU / IAM

• Knowledge of Microsoft office to include Excel, Word, Outlook, etc.

• Knowledge of payroll and time and attendance applications, including but not limited to Workbrain, APS, Tableau

• Ability to demonstrate excellent analytical thinking capabilities

• Ability to utilize database/reporting tools to prepare reports for analysis and management review

• Ability to work effectively under pressure, manage multiple assignments and shift priorities as required, within a fast-paced, dynamic work environment

• Ability to manage, non-management and contract labor work groups

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

• Must pass a background reference check and criminal fingerprint check

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.