• People Partner Coordinator

    Belcan (Normal, IL)


    People Partner Coordinator

     

    Job Number: 361357

     

    Category: Administrative

    Description: Job Title: People Partner Coordinator

    Pay rate: $20.45 - $27.05/hr.

     

    Zip Code: 61761

     

    Duration: 6 Months

     

    Start Date: Right Away

     

    Keywords: #PeoplePartnerCoordinatorJobs; #jobs;

    JOB DESCRIPTION

    What you"ll do

    • Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups.

    • Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.

    • Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.

    • Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.

    • Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.

    • Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.

    • Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.

    • Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.

    What you"ll bring

    • 2+ years in HR shared services, People Operations, or high-volume employee/customer support.

    • Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).

    • Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience.

    • Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.

    • Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.

    • Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

     

    Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

     

    Minimum Experience (yrs): 2+

     

    Required Education: Not Specified

    Benefits:

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