• Customer Service Representative

    Robert Half Office Team (Miami, FL)


    Description

    We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.

    Responsibilities:

    • Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.

    • Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.

    • Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.

    • Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.

    • Maintain detailed and accurate records of customer interactions and transactions.

    • Collaborate with team members to identify and implement best practices for customer service.

    • Monitor and follow up on customer inquiries to ensure timely resolution.

    • Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.

    • Support call center operations by meeting individual and team performance goals.

    • Continuously seek opportunities to improve processes and customer satisfaction.

     

    Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072

     

    Requirements • Proven experience in customer service, preferably in a call center environment.

     

    • Bilingual proficiency in English and Spanish, with excellent verbal and written skills.

    • Strong ability to multitask and prioritize in a fast-paced setting.

    • Familiarity with P& C insurance concepts is highly desirable.

    • Exceptional interpersonal and communication skills to build rapport with customers.

    • Detail-oriented with a focus on accuracy in data entry and record-keeping.

    • Problem-solving skills to handle customer concerns effectively and professionally.

    • Ability to work collaboratively within a team and adapt to changing demands. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .