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Description

We are looking for a dedicated Patient Access Specialist to join our team in East China, Michigan. In this long-term contract role, you will be responsible for ensuring seamless patient registration and access processes while delivering exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to navigate medical billing and insurance procedures effectively.

Responsibilities:

• Manage patient registration processes, including verifying information and ensuring accuracy.

• Handle inbound and outbound calls to assist patients with scheduling, insurance inquiries, and billing concerns.

• Collaborate with clinical teams to optimize protocols and ensure efficient operations.

• Provide support for financial procedures such as deductible calculations and copays.

• Maintain accurate documentation and labeling within computer systems.

• Assist patients with understanding medical coverage and resolving access-related issues.

• Perform receptionist duties, including greeting patients and directing them as needed.

• Execute clerical tasks such as typing, filing, and protocol management.

• Ensure compliance with clinical trial operations and related procedures.

• Support ad hoc financial and administrative tasks as required.

Requirements • Proven experience in customer service, preferably in a healthcare setting.

• Strong communication skills, both written and verbal.

• Proficiency in handling medical billing and insurance processes.

• Ability to manage scheduling and patient inquiries efficiently.

• Familiarity with computer systems and call center operations.

• Knowledge of clinical protocols and documentation procedures.

• Attention to detail and organizational skills.

• Capability to assist patients with insurance coverage and access-related concerns. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .