"Alerted.org

Position Title:Clerk III

Job Group:Merit

Required Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Preferred Qualifications:Experience using Microsoft Office Suite (Word, Excel, Outlook) for document preparation and data entry.

Previous experience working with case management or laboratory information systems (LIS).

Experience reconcile billing or financial charges in a professional setting.

Experience preparing and formatting official reports for external distribution.

Experience handling client communications via phone, email, and fax in a professional environment.

Job Description:

Are you detail-oriented and enjoy working in a fast-paced office environment where accuracy matters? The Veterinary Diagnostic Laboratory (VDL) at Iowa State University is seeking a Clerk III to support critical diagnostic operations. This role is essential in ensuring accurate case reporting and invoicing as well as providing administrative and customer service support to keep our laboratory running smoothly.

What You’ll Do:

+ Verify diagnostic case reports by reviewing test results, charges, and formatting for accuracy and consistency.

+ Prepare and distribute final reports to clients and ISU departments, collaborating with diagnosticians for clarification when needed.

+ Assist with customer service, answering phones, transferring calls, and composing email communications.

You’ll work closely with diagnosticians, laboratory personnel, and external clients—all from an office setting within the VDL.

Position Details:

+ Work Environment: Office-based role located in the Veterinary Diagnostic Laboratory in Ames, Iowa.

+ Term: Full-time

+ Schedule: Monday – Friday, 8:00 AM to 5:00 PM

About the Veterinary Diagnostic Laboratory (VDL):

The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. We provide comprehensive diagnostic services to veterinarians, animal owners, and industry partners, supporting animal health and public safety. Our team values accuracy, collaboration, and service excellence.

Under direct supervision, performs clerical work such as computing and coding requiring independent judgment in the application of policies and procedures within the area of assignment and according to stated guidelines. Duties may involve the use of personal computers, computer terminals, and/or a variety of software and conventional office equipment.

Characteristic Duties and Responsibilities

• Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.

• Maintains appropriate files.

• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.

• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.

• Recognizes and resolves problems.

• May prepare cash reports and cash register edits.

• Integrates information and may run routine queries to generate or produce reports.

• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.

• Composes correspondence in response to routine inquiries frequently without instruction or review.

• Initiates and processes standardized forms related to area of assignment.

Knowledge, Skills, and Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.

• Knowledge of institutional and unit policies, processes and forms.

• Knowledge of proper format, grammar, spelling, punctuation and capitalization.

• Skill in utilizing computer software packages and online systems.

• Skill in operating office equipment.

• Ability to communicate effectively with staff, students, and the public.

• Ability to follow oral and written instructions and apply institutional and other policies accurately.

• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.

• Ability to exercise functional supervision over employees.

• Ability to organize and prioritize multiple tasks.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:08

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: December 10, 2025

Posting Close Date:December 19, 2025

Job Requisition Number:R18269

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.