"Alerted.org

WORKERS COMPENSATION CLAIMS ASSISTANT

Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/5085519)

Apply



WORKERS COMPENSATION CLAIMS ASSISTANT

Salary

$24.55 - $33.54 Hourly

Location

City of Long Beach, CA

Job Type

Classified - Full-Time, Permanent

Job Number

DA7BN-26

Department

Human Resources - (CL)

Opening Date

12/10/2025

Closing Date

12/24/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

DESCRIPTION

Under general supervision, assists and performs clerical support work for the Workers’ Compensation Division that provides medical and indemnity benefits to injured employees covered by the City’s Self-Insured and Self-Administered Workers’ Compensation Program.

EXAMPLES OF DUTIES

+ Generates forms, letters, notices, and other correspondence;

+ Processes benefit payments, invoices, and claims payments as requested;

+ Assists in obtaining disability status, medical appointments, and other miscellaneous requests;

+ Researches the status of provider payments for providers;

+ Scans and indexes the daily interoffice mail, documents, and correspondence;

+ Processes all records requests, mail, and other correspondence requests;

+ Files and serves medical reports and other records;

+ Photocopies and distributes case materials;

+ Answers phone calls and interacts with City employees and the public;

+ Performs other related duties as required.

REQUIREMENTS TO FILE

+ One year of clerical or personnel support for a workers’ compensation agency, such as a public agency, insurance company, third-party administrator, or self-insured, self-administered employer.

KNOWLEDGE, SKILLS, AND ABILITIES:

+ Knowledge of processing benefit notices and claims;

+ Skill in organizing work assignments, setting priorities, and meeting deadlines;

+ Ability to communicate effectively both orally and in writing;

+ Ability to deliver excellent customer service;

+ Ability to exercise sound judgment and decision-making in accordance with workers’ compensation laws, and office policies and procedures;

+ Ability to interact professionally and tactfully with people in challenging situations;

+ Ability to use office equipment, including printers and scanners;

+ Ability to use office productivity software, including the Microsoft Office Suite

DESIRABLE QUALIFICATIONS:

+ California Workers' Compensation Claims Administration (WCCA) certification.

+ California Workers' Compensation Professional (WCCP) certification.

+ Workers' Compensation experience with a public agency.

SELECTION PROCEDURE

EXAMINIATION WEIGHTS

Application Packet…………………….......……….Qualifying

Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. Applicants may apply only once during a four-month period.

If you have not received notification of the status of your application within two weeks after close of filing , please contact the Human Resources Department at (562) 570-6202.

EQUITY AND INCLUSION

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This position is eligible for Local Hiring Preferences and Veterans Preference Points. Learn more about available preferences and eligibility criteria here: www.longbeach.gov/jobs/working-for-the-city/hiring-preferences

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Human Resources Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638.

An Equal Opportunity Employer.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking

• Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONS:The purpose of these supplemental questions is to derive more specific information about the qualifications of applicants for this position. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the selection process. Do you understand these instructions?

+ Yes

+ No

02

MINIMUM REQUIREMENTS TO FILE:Do you have one (1) year of clerical or personnel support for a workers’ compensation agency, such as a public agency, insurance company, third-party administrator, or self-insured, self-administered employer?

+ Yes, I have the one (1) year of experience.

+ No, I do not have the one (1) year of experience.

03

The City of Long Beach offers local hiring preference points to applicants who meet certain criteria, including residency, higher education, internal non-career employment, and completion of internships or apprenticeships. If you would like to be considered for these points for theWORKERS COMPENSATION CLAIMS ASSISTANT, NeoGov Job Number: DA7BN-26, please complete the Local Hiring Preferences Questionnaire using the following link https://forms.longbeach.gov/Forms/LocalHiringPreferences and upload any required verification documents in PDF format. Note: You will need to referenceNeoGov Job Number: DA7BN-26. Incomplete questionnaires or missing documents will result in your application being reviewed without the application of local hiring preference points. For any questions or for more information, please call the Talent Acquisition help desk at (562) 570-7800 or visit https://www.longbeach.gov/jobs/working-for-the-city/hiring-preferences/ . Please select one of the following options to confirm your status regarding the local hiring preference points:

+ I have completed the Local Hiring Preferences Questionnaire using the link provided and submitted all required documents for consideration of local hiring preference points.

+ I have reviewed the eligibility criteria, and the local hiring preference points do not apply to me.

+ I do not wish to be considered for local hiring preference points, even if eligible.

04

REQUIRED ATTACHMENTS NOTICE:I understand that required documents, such as resumes, cover letters, degrees, transcripts, or licenses, must be uploaded to my online application in PDF format at the time of filing. I also understand that any proofs submitted must contain either my name or other identifying characteristics on the form, that proof of education for academic degrees must indicate degree conferral, and that proof of education for degrees or units outside the United States must include proof of educational equivalency.

+ Yes

+ No

05

CERTIFICATION STATEMENT:I hereby certify that all information provided in my online application, including the Supplemental Questionnaire, is true and complete to the best of my knowledge. I acknowledge that the department may contact my current and past employers or educators to verify the information that I have provided in my application. I understand that any falsification or omission of material facts disqualifies me from further consideration for this recruitment.

Required Question

Employer

City of Long Beach

Department

Human Resources - (CL)

Address

Human Resources Department

411 W. Ocean Blvd., 4th Fl

Long Beach, California, 90802

Phone

(562) 570-6202

Website

https://www.governmentjobs.com/careers/longbeach

Apply

Please verify your email addressVerify Email