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Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

As a Service Management, you will play a pivotal role in supporting service delivery, warranty management, and operational excellence at our facility. Working alongside an experienced employee during a structured transition period, you’ll help bridge critical gaps in service management, warranty integration, and inspection processes, contributing to both customer satisfaction and audit readiness.

Responsibilities:

Service & Site Support

+ Coordinate with customers regarding field issues, warranty complaints, and resolutions

+ Provide product support for site commissioning, service, and repair activities

+ Build and maintain strong customer relationships through proactive communication and issue management

+ Support training and cross-training initiatives for Flowserve products

Warranty & Quality Integration

+ Assist Quality Engineers in providing data for trending and analysis

+ Work with Quality Engineers to improve customer experience (CX)

+ Support efforts to reduce repeat field issues and close feedback loops rapidly

Technical & Commercial Operations

+ Process orders and provide technical and commercial documentation

+ Read and evaluate customer specifications and requirement documents

+ Support in-house and on-site repairs and service activities

Data & Issue Management

+ Manage and track service and warranty transactions

+ Assist with audit readiness and continuous improvement initiatives

Other Duties as Assigned

+ Flexibly support department needs during the transition, including administrative and team-based tasks

Requirements:

+ Formal electronic training via a College Degree, Technical School or Military in and 3–5 years related experience

Preferred:

+ Excellent verbal and written communication skills, with a customer-centric approach

+ Highly organized and able to manage multiple priorities in a dynamic environment

+ Proficient in Microsoft Office (especially Word); familiarity with digital documentation tools preferred

+ Experience with technical drawing tools (AutoCAD, SolidWorks, etc.) is a plus

+ Prior experience in customer service within oil & gas, power, chemical, water, or general industries is strongly preferred

+ Demonstrated ability to identify and implement technical solutions for complex problems

+ Willingness to travel to customer sites as needed

+ Experience in warranty management, inspection, or quality functions is desirable

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

**Req ID** : R-16607

**Job Family Group** : Operations

**Job Family** : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.