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Job Description

Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 2 on Nordstrom’s Product Management Team, you will play a crucial role in enhancing the customer experience by leveraging data-driven insights to deliver key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.

As a member of the Marketing & Loyalty Product Management team, you will help deliver an exceptional customer experience on iOS. You will wear many hats, jumping from conversations about user experience and data insights to operational efficiency in a single morning. You will work closely with your iOS Engineering squad to drive development, as well as with your product peers given the span of the squad. You’ll be part of a team that works hard to engage and reward our customers and drive customer growth every day.

A day in the life...

• Prioritization and Planning - Manage the product roadmap and feature backlog across many areas – Loyalty, Marketing, Nordstrom Media Network, Credit, Checkout, Post Purchase, Account, Sign In/Sign Up, and tech initiatives

• Definition and Decomposition - Write user stories, acceptance criteria, and measurement plans

• Collaboration and Influence - Collaborate across Product Management, Experience Design, Engineering, Analytics, and Business teams to create meaningful experiences for our customers

• Drive Impact - Embed with the Engineering squad to drive progress against deliverables through day-to-day management of backlog, agile ceremonies and launch planning

• Continuous Discovery and Insights - Monitor key KPI performance. Benchmark results and stay current with customer and market research to identify improvements and feature opportunities

• Product Strategy and Vision - Contribute to a product vision that is aligned with company goals and business priorities and evangelize with your squad and key stakeholders

You own this if you have…

• Experience: 3+ years of product management experience or equivalent; technology or ecommerce company background preferred

• Customer Focus: Passion for understanding our customers, and creating experiences that help customers feel good and look their best

• Technical Acumen: Basic technical background and understanding of software development principles, including Agile development and a/b testing methodologies

• Collaboration Skills: Ability to build relationships and drive results across Product, Analytics, Engineering, and User Experience

• Communication Skills: Strong verbal and written communication skills, including presenting to various levels within a matrixed organization

• Analytical Skills: Proficient in data analysis and performance metrics. Strong critical thinking and problem-solving skills

• Organization Skills: Outstanding organizational and time management skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!