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Customer Engineer Process and Systems Manager, Google Cloud

_corporate_fare_ Google _place_ Cambridge, MA, USA; Atlanta, GA, USA; +9 more; +8 more

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Cambridge, MA, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Irvine, CA, USA; Kirkland, WA, USA; New York, NY, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Addison, TX, USA** .

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 7 years of experience in program management, sales operations, or management consulting.

+ Experience working with executive-level clients or stakeholders (e.g., running periodic stakeholder engagements or steering committees).

+ Experience with quantitative analysis and building user journeys.

Preferred qualifications:

+ MBA or Master's degree in a technical or quantitative field.

+ Experience with data sets, synthesizing insights and recommending actions from data.

+ Experience prioritizing deliverables and making appropriate trade-offs when determining an action plan.

+ Experience analyzing and manipulating various datasets to derive business insights, with SQL or data analytics platform experience.

+ Experience leading operational initiatives across various functional domains and geographies.

About the job

As a Customer Engineering Process and Systems Manager, you will be at the forefront of defining, designing, and leveraging the various systems and underlying processes to support the technical sales community. In this role, you will drive the planning, collaboration, alignment, implementation planning, and the ultimate delivery to the field and supporting functions of critical updates and improvements for Customer Engineering processes and the underlying systems to make our technical sellers more efficient and effective.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

Responsibilities

+ Facilitate workshops to process and plan business requirements, gathering inputs to inform current and future state plans.

+ Collaborate with partner teams and subject matter experts to understand productivity blockers and build out key user journeys and high level business requirements.

+ Engage with business transformation and engineering project managers to ensure projects and deliverables stay on track and follow the required operating framework.

+ Communicate with cross-functional stakeholders using a variety of communication channels that is clear, concise, and informative.

+ Partner with the Change Management team to ensure that changes land well across regions and track success metrics periodically.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.