• Training Analyst

    Insight Global (Juno Beach, FL)


    Job Description

    Insight Global is looking for a Training Analyst to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back office operations. Role plays a critical part in ensuring employees are equipped with the knowledge and skills needed to successfully adopt new systems and processes, while capturing and documenting key workflows to support sustainability and ongoing reference.

    Duties & Responsibilities

    • Support the design, development, and delivery of training materials for SAP items impacting back office users

    • Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and aligned with operational needs

    • Collaborate in the development of multiple training modalities including eLearning modules, videos, simulations, job aids, and instructor-led training materials

    • Facilitate instructor-led and/or virtual-led training sessions for back office end-users impacted by SAP implementations

    • Support process documentation to capture workflows and system procedures

    • Partner closely with SMEs and business stakeholders to gather requirements and validate training approaches

    • Work alongside internal training team members to ensure consistency and quality across all training deliverables

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Bachelor's degree in Education, Instructional Design, or related field preferred

    • 3-5 years of Customer Service Experience

    • Experience in training design and development, preferably in a technical or utility environment

    • Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva) • SAP experience strongly preferred