• Legal Intake Specialist

    Insight Global (Newark, NJ)


    Job Description

    Insight Global is assisting a legal client of ours in identifying a Legal Intake Specialist for a new team they are building out. Legal Intake Specialists are the very first point of contact for individuals seeking legal representation, playing a pivotal role in shaping the client’s experience. Intake specialists are responsible for handling all inbound inquiries via phone, web form, email, or live chat.

    Key Responsibilities

    - Initiate & complete the intake process, as well as assist with the client sign-up process of a retainer agreement

     

    - Collect detailed & relevant information about the potential claim to confirm eligibility & qualify injury claims by using a defined set of criteria.

     

    - Clearly explain next steps and transition clients to the Case Management team, including case managers, paralegals and attorneys.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 3+ years of Telesales experience in insurance, legal, healthcare, or related backgrounds

     

    - Experience working in an incentive based position

     

    - Experience calling over 100+ inbound and outbound leads per day

     

    - Familiarity with CRM and VoIP systems - Medical, Legal, or Insurance Sales experience

     

    - A College Degree

     

    - Bilingual in Spanish (3K base salary increase)