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Job Description

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! *this is not a remote role.

Schedule: Mon - Friday 8-4pm EST.

Overview

This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.

Responsibilities

• Maintain surgical and procedure schedule for the facility

• Coordinate all necessary providers and clinical staff for procedures

• Maintain clear communication with patients and/or families throughout scheduling process

• Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff

• Maintain schedule for pre-operative and post-operative patient appointments as necessary

• Assemble pre-surgical packet and operative notes for billing purposes

• Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems

• Liaise with hospital surgical personnel

• Monitor insurance authorization for procedures

• Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office

• Maintain quality standards as it relates to HIPAA regulations

• Cover front desk operations as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1+ years of experience scheduling patient surgeries, hospital scheduling

1+ years of healthcare experience / front desk at a speciality practice

Ability to work ON SITE IN PERSON 5 days a week - this is not remote.

Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed

Experience using EPIC

High school diploma