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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Safety

Department: IS-Project Management Office

Hours: M-F, Daylight, Hybrid.

This position is based in Philadelphia but is eligible to be performed remotely from within the United States. For remote work outside PA/NJ/DE/MD, employment will be through a third party.

Responsible for providing strategic leadership in the development and coordination of Project Management Office activities. Provides leadership as a member of the PMO Management Team and has supervisory responsibility for Project Managers and Associate Project Managers. Responsible for the Quality Assurance function within the PMO by conducting quality assessments of work products developed by staff.

Oversee multiple projects and programs coordinating Applications teams, outsourced IT functions, external consultants, vendors, and UPHS departments and divisions. Responsible for managing the overall project and program lifecycle from system selection, project justification (ROI), budgeting process, staffing, delivery, closure, and transition to operations. Ongoing responsibilities include managing the program/project budget, development and management to the plan, coordination with hospital department and staff, risk assessment and mitigation, and problem resolution. Ensure the completion of programs/projects within budgets and project plans and the integration of these new systems with existing clinical, administrative and financial systems. Coordinate with IS and departmental management in the annual planning process. Participate in the management of the day-to-day delivery of IS services through appropriate personnel.

Accountabilities

PMO Project Director:

+ Works with the Business to clarify programs/projects and then through the full systems development lifecycle

+ Conducts planning and status meetings with key client personnel to understand program/project requirements and communicate our implementation methodology to the client

+ Ensures information system functionality meets all clinical and business requirements of the appropriate department and UPHS organization.

+ Manages client expectations and project status throughout the project, ensuring that project goals, budgets and timelines are met

+ Ensure solutions are delivered with appropriate staffing change management performed

+ Conducts periodic risk and quality assessments on any IS project (as requested) and reports results to IS and Business leaders with recommendations for mitigation and improvement

Employees Satisfaction:

+ Regularly meets with employees to improve communication and to build productive relationships.

+ Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

+ Analyze employee satisfaction data& identify opportunities for improvement.

+ Collaborate with staff to develop action plans.

+ Implement and follow through with action plans.

+ Manage & eliminate process workarounds.

Internal Partnerships:

+ Works with UPHS leadership, clinical leadership, and Entity leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.

+ Sets standards and drives operational integration of programs by ensuring alignment of communication.

+ Establish/update processes and work practices for the unit/department:

+ Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.

Manage team and individual performance in alignment within the Institute of Medicine’s (IOM) Six Aims for Improvement:

+ Communicate roles, accountabilities and performance measures to all staff.

+ Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance.

Regulatory Compliance: (In partnership with Leadership Team)

+ Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

+ Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

+ Bachelor's Degree is required

+ 10+ years of project management experience with demonstrated increase in responsibility and project complexity

Licenses, Registrations, and Certifications:

+ Project Management Professional is preferred.

Required Skills and Abilities

+ Prior IT staff management experience preferably in a healthcare provider environment

+ Ability to work with IT and operations management to perform business, process or workflow problem analysis

+ Excellent communication (verbal and written) skills

+ Strong Microsoft Office, Project, Visio skills

+ Experience in hiring new staff, mentoring staff to improve their career growth, and when necessary coaching staff who need to improve their performance

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 297386