• Patient Access Representative I- Full Time, Days-…

    Atlantic Health System (Morristown, NJ)


    Patient Access Representative

     

    Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

     

    Principal Accountabilities: (including but not limited to)

     

    + The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system

    + Securing accurate information,

    + Interpreting and communicating patient responsibility

    + Obtaining accurate patient identification is essential for the financial and operational success of the organization

    + Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner

    + Attempting to resolve customer questions and concerns

    + Adapting to changes in the work environment

    + Meeting shift expectations

    + Handling challenging customers

    + Obtains and verifies patient information for registration

    + Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims

    + Requests payment of financial dues from patient or guarantors

    + Obtains federally required and hospital related consents in a timely manner

    + Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.

    + Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations

    + Performs other related duties as assigned

    Schedule:

    + Full time, Days

    + Flex from 5a - 7p includes rotation on Saturdays

    #LI-SS1

    Required:

    + HS Diploma or equivalent

    + Ability to lift more than 25lbs if needed

    Preferred:

    + Customer service experience

    + Electronic Medical Record (EMR) experience, preferably EPIC

    Relevant Experience:

    + Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.