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17580BR

Title:

Clinical Support Specalist

Department/Cost Center:

891 - Highland Family Medicine

Job Description:

**Position Summary:** Oversees and optimizes clinical and precepting scheduling for over 105 providers across eight suites and two outpatient sites. This position is responsible for managing vacation requests, maintaining call schedules, and ensuring effective operational workflows and assists in training new employees. The Clinical Support Specialist generates reports to support operational initiatives, practice performance improvements, and scheduling optimization while adhering to Highland Health’s ICARE values. This role requires self-direction, complex decision-making, and collaborative support to ensure smooth operations and high-quality care delivery.

Essential Job Functions:

+ Liaison to Practice Administration, staff scheduling, and Cadance staff for HFM provider scheduling issues

+ Balance practice schedule factoring provider availability, suite loading, and staff availability

+ Data analysis and reporting to support operations and quality initiatives.

+ Manage Scheduling for Provider and Practice Coverage for HFM.

+ Cadence scheduling management for all HFM providers.

+ Supports operational efforts for improved performance, newinitiatives.

Must maintain confidentiality according to HIPAA & Strong Health Guidelines. Adheres to the Highland Promise Standards of presenting yourself in a positive, professional manner, being respectful of each other and our patients, providing a safe and clean environment, providing excellent care and working as a team.

Salary Range:

$19.50 - $25.30 an hour

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Auto req ID:

17580BR

Job Requirements:

Qualifications:

1. Education: Associates degree preferred. Formal classes for registration and scheduling, master scheduling.

2. Experience: 2-3 years in professional office environment preferably with Cadence and scheduling experience.

3. Computer experience; knowledge of large practice operations, preferably in a residency-training program; medical terminology; understanding of productivity standards and quality assurance activities.

4. License/Certification: Preferred Notary.

5. Skills: Computer experience in MS Word and Excel: excellent communication skills (verbal and written); Cadence and; touch typing ability.

**Population Served:** Neonate through geriatric

Employment Status:

Full-Time

Hours/Week:

40

Posting Title:

Clinical Support Specalist

City:

Rochester

Work Shift:

Days

Area of Interest:

Clerical

The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.