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Description

Amazon internships across all seasons are full-time positions, and interns should expect to work in office, Monday-Friday, up to 40 hours per week. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day.

Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes.

The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

- Learn, support, and use groundbreaking technologies

- Apply advanced troubleshooting techniques to provide unique solutions to common customer problems and scenarios

- Work on critical, highly simulated complex customer problems that may span multiple AWS services

- Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services - Develop the skills to drive customer communication during critical events

- Drive projects that improve support-related processes and our customers’ technical support experience

Knowledge and Support Experience Areas throughout the internship (including but not limited to):

Technical Knowledge Areas -

- Cloud Computing

- Networking (DNS, TCP/IP, HTTP, VLAN, etc.)

- OS (Linux and/or Windows Servers)

- Security concepts / best practices

Support Intern Experience Areas -

- Direct interaction with AWS Generative AI (GenAI) & Machine Learning (ML) tools

- Experiential learning while building and solving troubleshooting labs

- Project development and delivery with AWS products and services (EC2, VPC, S3, and more) - Simulated customer cases (email, phone and chat) to reinforce your knowledge

- Certification attainment to highlight your skills

As a Cloud Support Engineer intern, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

Key job responsibilities

Post internship and upon hiring, your day as a Cloud Support Engineer could include, but not be limited to, the following activities:

- You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.

- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.

- You will act as interviewer in hiring processes, and coach/mentor new team members.

About the team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Basic Qualifications

- Are 18 years of age or older

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities

- Can work 40 hours/week minimum and commit to 12 week internship maximum

- Are enrolled in a academic program that is physically located in the United States

- Experience working with customers with a passion for delivering exceptional service

- Knowledge of cloud platforms and cloud computing such as AWS, Azure, Google Cloud Platform, etc.

- Experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications

Preferred Qualifications

- Knowledge of OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)

- Knowledge of Networking (TCP/IP, DNS) /Database

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34.18/hr in our lowest geographic market up to $76.39/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.