• IT Help Desk Administrator

    Vitality Works Inc (Albuquerque, NM)


    Come Grow with Us!

     

    Vitality Works mission is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum quality, we strive for the highest level of quality. Vitality Works also operates in an environmentally sustainable way, recycling, composting, reducing energy and water consumption in a conscientious way. Our dedicated and passionate employees strive to produce amazing products in an uncompromising yet affordable way so that these products are affordable and effective.

    Position Summary:

    As an IT Helpdesk Administrator, you will provide initial support to end users via e-mail, phone and

     

    chat. Using critical thinking skills, along with generalized product knowledge, the agent will assess,

     

    diagnose, troubleshoot and resolve all issues within their scope and skillset before elevating to Tier 2

     

    or the Systems/Network Administrator

    Position Responsibilities:

    Microsoft 365 Administration:

    + Assist in the day to day operations of the IT team, providing support to employees, vendors and senior IT staff.

    + Assist the Network and Systems Administrators with large scale deployments/upgrades/etc.

    + Maintain the company’s side of our ERP system, modifying documents, minor values, etc.

    + Assist in maintaining company IT inventory, setting up new hires, ensuring all IT needs are met.

    + Assist in employee onboardings and terminations from an IT perspective (Access, accounts, etc.)

    Qualifications

    Skills & Requirements:

    + Associate’s Degree in Information Technology, or the equivalent work-related experience.

    + At least 1 year of experience in a help desk role, along with Comp TIA ITF+ Certification.

    + A+ Certified, or obtains certification within 6 months.

    + Able to change a print toner cartridge and imaging unit.

    + Able to walk someone though basic troubleshooting steps in person, through email, or over the phone.

    + Knowing the 7 steps of the OSI model (working knowledge, implementation and extensive use not needed).

    + The ability to accurately describe the initial issue, along with all troubleshooting steps taken before passing a ticket on to L2/SA/NA.

    + Understanding IP addressing schemes, formats, and subnetting (working knowledge, no need to be a SME).

    + The ability to handle stress and time management in an effective manner.

    Physical Demands & Working Conditions:

    + Position is in an office environment.

    + Position will require entry to GMP and controlled areas with specific dress code requirements.

    + Position will require some walking, standing and sitting.

    + Being able to sit for long periods of time.

    + Ability to lift at least 50 pounds.

    Vitality Works Benefits:

    At Vitality Works, we know your power comes from your overall well-being and the well-being of your family. That’s why we offer a comprehensive benefits package that supports the health of you and your family. As a part of our family, your benefit offerings include:

     

    + Highly Competitive Medical, Dental, & Vision Coverage

    + Health Savings Account

    + Benefits: Basic L ife/AD&D, STD/LTD, & Employee Assistance Program paid by Vitality Works, Voluntary Supplemental Life/AD&D, Critical Illness & Accident Insurance

    + Work/Life Balance: Sick Leave, Vacation Time & Paid Holidays

    + 401(k) Plan: 100% match on the first 3% contributed plus an additional 50% up to 5%

    + Group Voluntary Benefits

    + 2 FREE Supplements per month

    + Amazing on-campus gym/basketball courts/walking paths

    + Referral Bonus Program

     

    Apply Today on the Vitality Works Career Portal!