"Alerted.org

Salary Range $65,000.00 - $65,000.00 Salary

Position Type Full Time

Travel Percentage Up to 25%

Description

Position Title: Assistant Director – RRC

Grade:

Category : Exempt

Reports to: Director

Salary : $65,000

Our Mission:

To enable people in our community to break the cycle of poverty and to reach their full potential.

Our Values:

Compassion * Respect * Integrity * Teamwork * Excellence

JOB SUMMARY:

The Assistant Director supports the leadership, operational management, safety, and compliance functions of the Residential Re-Entry Center (RRC). This position serves as second-in-command to the RRC Director and ensures operations meet Bureau of Prisons (BOP) Statement of Work (SOW) requirements. The Assistant Director oversees Public Safety, Administrative Support, Kitchen/Food Service staff, and supports case management quality along with the Director. This position will have oversight of all Public Safety Officers and training for all staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Leadership & Operations

- Assist the Director in daily operational leadership and compliance with BOP SOW.

- Act as site authority in Director’s absence.

- Maintain oversight of resident accountability systems, safety procedures, and security

- Conduct routine facility rounds and quality assurance inspections.

Staff Supervision & Department Oversight

Direct supervision includes:

• Public Safety Lead

• Public Safety Officers (PSOs)

• Kitchen/Food Service Manager and kitchen staff

• Other assigned operational support roles

Case Managers report to the Director; the Assistant Director provides:

• File quality reviews

• Documentation monitoring

• Assistance with escalated case or resident behavior concerns

Responsibilities include:

- Staff coaching, training, onboarding, and performance feedback.

- Scheduling and coverage support.

- Collaborating with Director on corrective actions.

Kitchen / Food Service Oversight

- Supervise all kitchen staff and ensure required training (e.g., ServSafe).

- Oversee food ordering, delivery fulfillment, and inventory management.

- Ensure proper storage, rotation, and menu compliance with BOP nutritional standards.

- Maintain sanitation, temperature logs, and compliance with Health Department regulations.

Pest Control Coordination

- Partner with the Facilities Lead Mechanic to schedule and communicate pest control services.

- Ensure proper notifications to staff/residents.

- Maintain logs, service reports, and follow-up actions.

Facilities Coordination (Non-Maintenance Oversight)

- Work in partnership with the Director of Facilities to support communication and scheduling related to repairs and inspections.

- Notify internal staff when Facilities or vendors require access.

- Report facility concerns without supervising or directing maintenance staff.

- Maintain awareness of inspection schedules solely for operational planning.

Compliance & Quality Assurance

- Review incident reports, safety logs, accountability documentation.

- Support federal audits, contract monitoring, and internal compliance reviews.

- Maintain confidentiality and adhere to HIPAA, PREA, and BOP privacy standards.

Resident Services & Accountability

- Assist with escalated discipline, grievances, appeals, and behavioral interventions.

- Support intake/orientation processes as needed.

- Ensure resident interactions follow trauma-informed practices.

Safety, Security & Emergency Response

- Lead Public Safety operations and emergency protocols.

- Ensure proper response procedures for lockdowns, active shooter incidents, and critical events.

- Participate in on-call rotation.

- Coordinate with CCMs, law enforcement, EMS, and emergency responders.

Administrative & Reporting.

- Prepare reports, staffing summaries, and performance metrics.

- Maintain documentation in accordance with agency retention standards.

EDUCATION & QUALIFICATION REQUIREMENTS:

+ Bachelor’s degree in social or behavioral science program.

+ Previous experience in Correctional Facility (State, Federal) (Preferred)

+ Two years of work experience in a related field.

+ 3 years’ experience working with prison population or in a security-based setting.

+ Minimum 5 years supervisory experience.

+ Combination of education and experience may be considered

+ Strong knowledge/application of interpersonal and crisis management skills.

+ Knowledge of or ability to learn and implement safe evacuation and disaster procedures.

+ Ability to project calming presence and interact in a polite, courteous and professional manner

+ Physically condition to permit unassisted lifting and carrying objects up to 50 pounds.

+ CPR /AED and First Aid Certification

+ Required to be flexible with schedule and work varied shifts including overnight, evening, day, holidays and weekend shifts.

+ Valid NYS Driver’s license

PHYSICAL & WORKING CONDITIONS REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Performing the duties of this job require occasional walking and standing. Employee was be fully aware/alert and able to monitor multiple areas and activities within the facility. Ability to lift heavy objects up to 50 lbs is required. Physically condition to address issues of negative interaction between clients as appropriate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Most essential duties are performed indoors, in an office/dorm style environment.

RESPONSIBILITY OF OTHERS:

The employee has direct responsibility/supervision of other staff.

LIMITATIONS AND DISCLAIMER:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

The Volunteers of America of Western New York is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.